Front Desk Attendant Part Time

Front Desk Attendant (Part Time) – Ascent Hospitality

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions. We’re not about numbers, we’re about people. Our culture strives to create memorable experiences for both our team members and guests. As a Front Desk Attendant, you will play a crucial role in delivering outstanding service, fostering a welcoming environment, and supporting the operational efficiency of our hotels.

• Maintain professional dress and conduct at all times.
• Greet guests immediately with a friendly, sincere welcome and maintain eye contact.
• Follow brand standards including loyalty program practices.
• Provide information about the hotel, available rooms, rates, and amenities.
• Employ operational and selling techniques to maximize occupancy and achieve the highest average rate.
• Promptly complete the registration process, input and retrieve information from the computer, confirm pertinent details, and select rooms based on guest needs.
• Inform customers about payment methods and verify IDs and payment methods match.
• Verify credit cards for authorization using electronic acceptance methods; handle cash, make change, balance cash bank, and process payments per established procedures.
• Maintain cash bank per policy guidelines and comply with all accounting procedures.
• Stay aware of issues relating to hotel operations and communicate them to management.
• Ensure all rooms are ready for check‑in and departures are completed by check‑out time.
• Confirm group reservations and arrange personalized experiences for guests.
• Maintain knowledge of standards and company policies.
• Understand how travel planning websites operate (e.g., Booking, Trip Advisor).
• Adhere to safety, security, and emergency procedures and react appropriately in emergencies.
• Operate front office telephone and computer systems and answer the telephone using a positive, pleasant tone.
• Respond to guest complaints in a timely, professional manner and keep management informed.
• Work flexible hours and shifts as required.
• Perform any other duties and responsibilities as requested.

• High school education or equivalent required; some college preferred.
• Preferred six (6) months related experience in hotels or customer service training.
• Previous experience as a hotel Front Desk Agent preferred.
• Excellent communication and organizational skills.
• Proficiency in reading, writing, and speaking English; ability to communicate with guests and team members of other departments.
• Familiarity with a computer and typing using a keyboard.
• Familiarity with office equipment such as copier, printer, facsimile machine, and telephone.
• Ability to apply commonsense understanding to carry out instructions given.
• Ability to work flexible shifts and without constant supervision.
• Excellent customer service skills and teamwork ability.

• Stand for long periods; use arms, hands, and legs repetitively; reach with hands and arms; stoop, kneel, crouch, or crawl.
• Walk, climb, balance, talk, and hear regularly.
• Lift and/or move up to 10 pounds, frequently lift up to 25 pounds, occasionally lift up to 50 pounds.
• Use close, distance, and color vision effectively.
• Operate in mentally and physically stressful situations.

• Competitive salary.
• Health, Dental, Vision, Life Insurance, and other supplemental options.
• 401k with employer match.
• Paid PTO.
• Uniforms provided for most positions.
• Team Member Hotel Discount Program.

EEO Statement:
Ascent Hospitality is an Equal Opportunity Employer.