CRM Operations Manager

Location: Kings Hill, Kent (Hybrid: 2-3 days office-based)

Amtivo Group is a global leader in certification, inspection and training services, supporting organisations across more than 40 countries worldwide.

We're looking for a CRM Operations Manager to take ownership of our Hub Spot platform and help drive CRM excellence across a growing international business.

Reporting to the Head of Revenue Operations, you'll be responsible for CRM governance, platform optimisation, data quality, integrations and user adoption, ensuring Hub Spot remains the trusted source of customer and commercial data across the Group.

• Own and develop the Hub Spot roadmap, platform governance and CRM architecture.
• Maintain CRM data quality through effective governance, cleansing and optimisation initiatives.
• Identify opportunities to improve efficiency, usability and reporting from within Hubspot
• Manage Hub Spot administration, permissions, configuration and user support.
• Own integrations between Hub Spot and key business systems.
• Support CRM migrations and onboarding for acquired businesses.
• Work with stakeholders to ensure that Hubspot and other revenue technology is set up appropriately to support commercial growth
• Develop reporting and insights that support business performance and decision-making.
• Drive CRM adoption and best practice across Sales, Marketing and Account Management teams.

• Proven experience managing Hub Spot CRM in a B2B environment.
• Strong understanding of CRM governance, architecture and data management.
• Experience with CRM integrations, optimisation and improvement projects.
• Excellent analytical and problem-solving skills
• Strong stakeholder management skills, with the ability to translate technical Hub Spot concepts for non-technical audiences and manage stakeholder requests to deliver the best outcome for the business
• Comfortable working across multiple teams, territories and business functions.
• Hub Spot certifications.
• Revenue Operations, CRM Operations or Sales Operations experience.
• CRM migration or M&A integration experience.
• Experience with in multi-brand or international organisations.

• Exposure to strategic projects and acquisitions
• Opportunity to work across multiple brands and international markets
• A supportive and collaborative team environment
• Hybrid working and flexibility

This is a fantastic opportunity to take ownership of a global Hub Spot platform and play a key role in supporting business growth, operational excellence and commercial performance across the Amtivo Group.

At Amtivo, we are dedicated to fostering a diverse, equitable, and inclusive environment where authenticity thrives. We believe that true collaboration stems from valuing every individual’s unique perspective and experience. Our commitment to agility empowers us to adapt and innovate, driving superior performance. Upholding the highest standards of integrity, we strive to create a workplace where everyone feels respected, valued, and inspired to contribute their best.

Amtivo Group is an Equal Opportunities Employer. We provide equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.