Hospitality Assistant - Bank

We are seeking a warm, friendly, and motivated Hospitality Assistant to join us here at The Willow bury Retirement Village, West Malling. This is a Bank role covering sickness and holiday. You will play a pivotal role in delivering exceptional customer service, creating a welcoming atmosphere, and ensuring our residents, visitors, and customers have memorable experiences.

Key Responsibilities:

• Deliver food, beverage, and retail services to RVG standards, maintaining a clean, safe, and hygienic environment.
• Provide residents and visitors with a warm and professional welcome, anticipating and meeting their hospitality needs.
• Handle enquiries, issues, and complaints courteously and efficiently, escalating when necessary.
• Work effectively as part of the village team to deliver high-quality service and build strong relationships with residents.
• Contribute ideas for improving menus, services, and operational processes.
• Support the achievement of food and beverage revenue targets using established systems and processes.
• Maintain and update personal skills, accreditations, and knowledge of industry best practices.

Skills and Qualities:

• Excellent customer service and interpersonal skills
• Ability to work as part of a team and build strong relationships
• Strong organisational and time management skills
• Positive, energetic, and enthusiastic attitude
• Willingness to learn, adapt, and embrace continuous improvement

Values We Live By:

• Age Well
  – Supporting residents to live their best lives
• Community
  – Building a sense of belonging
• Keep Improving
  – Always seeking better ways to work
• Invest Wisely
  – Making responsible choices
• Planet Positive
  – Reducing our environmental impact
• One Team
  – Supporting each other to succeed

Experience and Qualifications:

• Job-related experience desirable but not essential
• Up to 1 year of general work experience delivering to standard

Why Join Us:
At RVG, you’ll be part of a team that values your contribution, supports your growth, and celebrates achievements while making a real difference to residents’ lives.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!