Service Executive

Overview

Trooli Kings Hill, England, United Kingdom

The Service Executive will support the Wholesale team by managing the day-to-day service experience for a portfolio of ISP partners. This role is key to ensuring strong customer relationships, effective communication, and the delivery of service in line with agreed SLAs.

Working closely with Service Managers and internal teams across Operations, Finance, and Commercial, the Service Executive will help monitor performance, manage escalations, and support continuous service improvement.

This is a full-time, office-based role located at our Kings Hill office.

The actual pay will be based on your skills and experience — talk with your recruiter to learn more.

The range is provided by Trooli. This information is subject to change and may vary based on experience.

• Act as the main point of contact for day-to-day service queries for a portfolio of Wholesale partners
• Support Service Managers with service reviews, reporting, and partner communications
• Monitor SLA performance and service metrics, identifying risks or recurring issues
• Own and manage service escalations through to resolution
• Prepare and maintain service reports, statistics, and documentation
• Work closely with internal teams to ensure issues are resolved efficiently
• Maintain accurate records and ensure contractual obligations are met

• Experience in a customer service, service support, or account support role
• Strong communication skills, both written and verbal
• Ability to manage multiple priorities in a fast-paced environment
• Confident using Microsoft Office, particularly Excel
• Strong organisational skills and attention to detail
• Experience with in telecoms, broadband, or a technical service environment
• Understanding of wholesale services, SLAs, or KPIs
• Experience handling escalations or service performance issues
• Knowledge of FTTP, Ethernet, or connectivity services

At Trooli, we are committed to creating an inclusive environment where everyone feels valued and respected. We welcome applications from all backgrounds and are proud to be an equal opportunities employer.

• Entry level

• Full-time

• Customer Service

• Telecommunications

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