Junior Helpdesk Engineer

Salary: £25,948 - 25,949 per year

• Excellent communication skills, with the ability to explain technical issues clearly to non‑technical users.
• Experience diagnosing and resolving technical issues, and providing advice on systems, products, and services.
• A proactive approach to problem‑solving, with the ability to manage multiple tasks and maintain high standards of service delivery.
• Familiarity with IT service management tools, incident management, and ticketing systems.

• Deliver technical support across multiple channels, including calls, chat, and in person, in line with service level targets and KPIs.
• Diagnose, troubleshoot, and resolve complex IT issues, applying solutions and sharing knowledge with colleagues.
• Maintain accurate records of incidents and requests, ensuring clear documentation of actions taken.
• Collaborate with external suppliers and internal teams to resolve escalated issues effectively.
• Stay up to date with IT trends to provide informed recommendations and improve service delivery.
• Ensure compliance with security protocols, safeguarding company data and preventing unauthorised access.
• Contribute to team development by supporting new colleagues, updating knowledge articles, and creating new resources.
• Work with other departments to align IT support with wider business objectives.

• Support
• Security

We are Cantium Business Solutions, a specialist provider of IT and back‑office services helping organisations across the public and private sectors improve efficiency and focus on what they do best. As part of Commercial Services Group, the UKs largest local authority trading company, we combine a strong public sector ethos with innovation and growth across our service lines. This is a permanent, full‑time Junior Helpdesk Engineer role based in a hybrid arrangement in Kings Hill, Kent, with a salary of £25,948.96 per annum.

We offer 25 days annual leave rising to 27 after 4 years, a birthday day off, one concessionary day during the Christmas period, a pension scheme with 4% employer contribution, life assurance cover, and hybrid working. Due to the nature of the work, a Basis DBS check provided by us will be carried out. We are committed to inclusion, accessibility, and reasonable adjustments throughout our application and interview process.