Business Analyst – Data, Insights & Workforce Management; Global Trade Services

Are you passionate about turning data into actionable insights that drive operational excellence? Join Fed Ex Global Trade Services (GTS) as a Business Analyst supporting a strategic transformation initiative focused on workforce management, operational visibility, data governance, and intelligent decision-making across Europe. In this role, you will partner with Operations, Planning & Engineering, Technology, Compliance, and Data & AI teams to deliver reporting solutions, workforce management capabilities, AI governance processes, and data-driven business improvements.

You will help shape how Clearance operations leverage data, analytics, and modern digital tools to improve productivity, service levels, compliance, and customer experience.

Business Analyst – Data, Insights & Workforce Management (Global Trade Services)

Fed Ex is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve.

We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

• Partner with Operations, Compliance, Technology, and Data & AI teams to identify opportunities for productivity and process improvements.
• Gather, analyze, and document business requirements for data, reporting, workforce management, and transformation initiatives.
• Support the development of Power BI dashboards and operational performance reporting.
• Analyze data to identify trends, risks, and opportunities for improvement.
• Gather and document business requirements for Workforce Management capabilities including Forecasting & Scheduling, Time & Attendance Tracking, Performance Management & Analytics, Employee Self-Service, and Compliance & Risk Management solutions.
• Support AI governance and compliance activities, including documentation, controls, and audit requirements.
• Facilitate workshops, stakeholder discussions, user testing, and adoption activities.
• Translate business challenges into scalable data, reporting, and technology solutions.
• Support implementation of strategic workforce management, telephony, and operational performance initiatives.
• Facilitate workshops, process reviews, and requirements discussions.
• Support user acceptance testing (UAT), solution adoption, and change management activities.

• Strong analytical and problem-solving skills.
• Ability to convert complex business challenges into practical solutions.
• Excellent communication and stakeholder management capabilities.
• Experience documenting business requirements, user stories, and process workflows.
• Ability to work effectively in cross-functional and international environments.
• Strong attention to detail combined with strategic thinking.
• Fluency in English, both written and verbal.
• Willingness to travel within Europe when required (up to 25%).

• Degree in Business, Engineering, Information Systems, Data Analytics, or a related field.
• Experience as a Business Analyst, Process Analyst, Product Analyst, or similar role.
• Experience with Power BI, reporting solutions, or business intelligence platforms.
• Understanding of data governance, data quality, and analytics concepts.
• Exposure to Artificial Intelligence, Generative AI, machine learning, or AI governance frameworks.
• Experience working within regulated or compliance-driven environments.
• Familiarity with Agile delivery methodologies.
• Experience with in logistics, transportation,…