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2nd Line Engineer
Job in
West Malling, Kent County, ME19, England, UK
Listed on 2026-09-22
Listing for:
James Frank Associates
Full Time
position Listed on 2026-09-22
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Due to an exciting period of growth our client is looking to add a 2nd Line Engineer to their team ,where you will join a knowledgeable and experienced team of Engineers, providing a high-level of technical support and project support to a range of clients.
The ideal candidate will have a minimum of 2 years’ experience in a 2nd Line role. You will preferably come from a Managed Services background, however those with the right experience from other industries will be considered.
This role is office-based and will require candidates to have access to their own vehicle.
Key Responsibilities:
* Provide a highlevel of day-to-day support and project support to a range of clients, both remotely and on-site when required
* Act as an escalation point for other Engineers
* Ensure tickets and tasks are completed within correct SLAs
* Provide suitable advice to clients, ensuring customer service levels are maintained at all times
* Comfortable working in a fastpaced environment, managing multiple tickets and clients whilst ensuring accuracy is maintained at all times
Key
Experience:
* Minimum of 2 years’ experience in a 2nd Line role, ideally from an MSP environment although other industries will be strongly considered
* Excellent communicator, confident working with colleagues and clients of all levels
* Windows Server
* VOIP knowledge, preferably 3CX
* Good networking capabilities – DNS / Routing / Switching
* Office 365 Setup and Administration
* Group Policy administration
* VMware / HyperV
* Exposure to Cisco / Draytek firewalls would be advantageous
This is an excellent opportunity for a 2nd Line Engineer to join a leading MSP in their field.
You will be working as part of an experienced and highly-knowledgeable team, providing the highest levels of technical support to a broad range of clients whilst gaining experience with the latest tools and technologies.
CVs are being reviewed, so please apply now for immediate consideration
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