Customer Technology and AI Consultant

Location: Kings Hill

Location:

Kings Hill/Hybrid, with some travel across Kent

Salary/package:  £65,000 per annum

Contract type:
Permanent

Hours:

Full time, 37 hours per week

As a Customer Technology and AI Consultant at EIS, you will help customers understand how technology and AI can solve real problems and support their wider goals. You will lead discovery conversations, assessments and workshops, turning complex information into clear and practical recommendations.

This is a senior, customer-facing role for someone with broad technology experience, commercial awareness and the confidence to work with School Heads, IT Managers and senior stakeholders. You will have the opportunity to shape developing services across AI, Microsoft 365, cloud and infrastructure consultancy.

Who we are

EIS, part of Commercial Services Group, is a leading digital services provider specialising in IT and digital transformation for the education and public sectors. We help organisations adapt and thrive through innovative technologies, deep sector expertise, and a commitment to reinvesting in frontline services.

Why this role matters

The Customer Technology and AI Consultant will help organisations make informed decisions about Microsoft 365, Copilot, cloud migration, networks, cyber security and digital transformation.

You will look beyond the technology to understand what each customer is trying to achieve, the challenges they are experiencing and where practical improvements can be made.

Sound judgement and strong communication skills are essential. You will be responsible for leading customer discovery, completing technology and AI assessments and presenting clear recommendations to both technical and non-technical audiences.

The Customer Technology and AI Consultant will also support EIS in developing its AI, cloud and technology consultancy services, while contributing to new and existing customer opportunities.

What you’ll be doing

Leading customer discovery meetings, workshops and technology assessments.

Completing cloud, AI, network infrastructure, cyber security and Microsoft 365 assessments.

Visiting schools and other customer sites to review existing technology environments.

Assessing networks, devices, users, connectivity and the technical challenges customers are experiencing.

Exploring how Microsoft 365 Copilot and generative AI could support customer requirements.

Delivering Microsoft 365 Copilot workshops, including guidance on prompts and the practical use of Copilot across Microsoft applications.

Speaking with School Heads, IT Managers, business leaders and senior stakeholders to understand their priorities.

Translating business and technical requirements into practical recommendations.

Preparing clear customer reports, proposals, presentations and Statements of Work.

Presenting assessment findings and recommended next steps to technical and non-technical audiences.

Supporting Account Managers and Business Development colleagues during the sales lifecycle.

Contributing to tenders, bids, solution proposals, costing activity and customer demonstrations.

Working closely with sales, architecture and delivery teams to shape appropriate solutions.

Building effective customer relationships and identifying opportunities for further support.

Helping to develop EIS consultancy services across AI, cloud, networking and modern workplace technology.

What we’re looking for

Proven experience in a Solutions Consultant, Pre-Sales Consultant, Technology Consultant or similar customer-facing technology role.

Broad knowledge of Microsoft 365, Azure, cloud technology, network infrastructure and modern workplace solutions.

Good knowledge of Microsoft 365 Copilot, generative AI and practical business use cases for AI.

Experience leading customer workshops, discovery sessions, presentations or technology assessments.

The ability to understand customer challenges and turn them into clear, realistic recommendations.

Confidence communicating with technical specialists, School Heads, IT Managers and senior decision makers.

The ability to explain technical concepts clearly to people without a technical background.

Experience producing professional reports, proposals, presentations or Statements of Work.

An understanding of network environments, including devices, users, wireless networking, connectivity and infrastructure.

Experience supporting pre-sales activity, bids, proposals or solution development.

Strong commercial awareness and an understanding of how technology solutions support customer…