Bureau Data Analyst Lead

Location:

Kings Hill / Hybrid

Salary/package: £32,126.17 per annum

Contract type:
Permanent

Hours:

Full time, 37 hours per week

As a Bureau Data Analyst Lead, you will lead a team of Bureau Data Analysts who deliver reporting, analysis and insight to public sector customers across energy and utilities. This is an opportunity to shape and influence a growing service, ensuring customers receive high-quality reporting while helping the business continuously improve and innovate.

This is an excellent opportunity for an experienced people manager who is passionate about data, continuous improvement and delivering great service outcomes. You'll lead and develop a growing team, use insight to inform decision-making and play a key role in shaping the future direction of the bureau service, with a visible impact across the wider organisation.

LASER Energy's mission is to deliver unique end-to-end solutions that help reduce energy costs and support the public sector on their journey to net zero.

As the leading provider of decarbonisation and energy services to the public sector, our goal is to always push the boundaries; we’ll explore new solutions and technologies to make sure the journey to net zero grows ever-greener and always more efficient – for us and our customers. All the while we strive to deliver on our goals, we also recognise how important it is to create an inviting, colourful place for our employees to work.

As the lead for the Bureau Data Analyst team, you'll drive service excellence, identify opportunities for improvement and help shape the future direction of the service. You'll empower and develop a team of analysts, using data and insight to strengthen decision-making, improve customer experience and support the delivery of an evolving, market-leading service.

• Leading and develop a team of Bureau Data Analysts to deliver excellent customer outcomes.
• Manage team performance, workload planning and delivery against service standards and deadlines.
• Support colleagues through coaching, mentoring and ongoing development conversations.
• Ensure reporting outputs meet high standards of quality, consistency and accuracy.
• Challenge existing processes to identify opportunities to improve services and customer outcomes.
• Developing new service opportunities that add value for existing and future customers.
• Managing escalations and supporting the resolution of complex operational challenges.
• Providing performance reporting and insight to support decision making and future service development.

• Proven experience managing and developing successful teams.
• Strong experience working with data, reporting and performance information.
• The ability to challenge processes, identify opportunities and drive positive change.
• Experience implementing service improvements and delivering measurable outcomes.
• Experience managing operational performance, quality standards and delivery targets.
• Good Microsoft Excel and Power BI skills.
• A proactive, inquisitive and solutions-focused approach with a desire to continuously improve services.
• Energy industry experience would be beneficial but is not essential. We are more interested in candidates with strong leadership, data and service improvement experience.

• Salary of £32,126.17 per annum.
• 25 days annual leave, increasing to 27 after four years.
• Birthday Day Off.
• One Concessionary Day off during the Christmas Period.
• Life assurance cover 4x salary.
• Pension scheme with 4% employer contribution.
• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme.
• Volunteer days and access to a comprehensive wellbeing programme.
• Tailored…