Shift Lead

Shift Lead – Krystal Restaurants LLC

Join to apply for the Shift Lead role at Krystal Restaurants LLC
. We offer competitive starting pay, flexible schedules, health benefits and a 401k.

The Shift Leader supports the store management team’s daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role modeling Krystal’s Core Values. The Shift Leader works with the management team in ensuring compliance with company standards in all areas of operations to include product preparation and delivery, customer service, facilities maintenance and financial accountability.

This role accomplishes these objectives by assisting the management team in actively selecting, training and coaching A+ talent to achieve key results in People, Customer, Sales and Profit.

• Demonstrate Krystal Core Values while building high performing employees through training, retention and recognition using Krystal’s tools and processes.
• Partner with the management team to execute the Performance Management process consistently to ensure employees are set up for success and held accountable.
• Drive a customer‑focused culture by resolving customer issues and training employees to meet or exceed service standards.
• Coach, drive excellence, recognize and hold shift accountable around core operational procedures via OSM and company systems.
• Ensure food safety standards are met through direct observation while running the shift.
• Partner with the management team to implement restaurant level plans and marketing initiatives.
• Execute cash/security, inventory, labor and food control procedures during the shift and take appropriate actions to identify and close gaps.

• Must be at least 21 years of age.
• Serv Safe certification required.
• High School Diploma or GED preferred; one or more years of restaurant experience.
• Proficient in Microsoft Office.
• Must be able to work a flexible schedule including days, nights, overnights and weekends.
• May be required to travel to other locations.

• Customer Focused – Recognizes the guest as the primary focus and acts accordingly; sets a high standard for exceeding expectations.
• Initiative – Takes action without being asked; proactive and goal‑oriented.
• Action Oriented – Consistently maintains high levels of activity and productivity.
• Team Player – Encourages cooperation and promotes a respectful and inclusive work environment.

• Must be able to lift up to 70 pounds frequently.
• Must carry products/boxes up to 70 pounds.
• Consistently handle product preparation.
• Must kneel and follow proper lifting procedures.
• Consistently lift for product preparation, stocking and inventory.

• Seniority Level: Entry level
• Employment Type:
  
  Full‑time
• Job Function:
  Management and Manufacturing
• Industry: Restaurants