Customer Service Representative

We are seeking a Customer Service Representative for a temp-to-hire opportunity in West Mifflin, PA. This role is a strong fit for a dependable, detail-oriented professional who enjoys helping people, solving problems, and keeping information accurate in a fast-paced call center environment.

As a Customer Service Representative, you will support infrastructure-related service requests by assisting homeowners, contractors, engineers, and other callers. You will gather project details, document information accurately, and help coordinate next steps with internal systems and third-party partners.

This opportunity offers a structured, team-focused environment with training, supportive leadership, and a collaborative culture. It is ideal for someone who wants to build a long-term career in customer support, data coordination, and client care while working with a service-driven team that values professionalism, accuracy, and clear communication.

• Respond to incoming calls from homeowners, contractors, engineers, and related parties in a professional and courteous manner.
• Collect, verify, and document project details, including location information using mapping tools and internal systems.
• Accurately enter, update, and maintain customer and project data across multiple applications.
• Guide callers through required processes while providing clear, helpful, and solutions-focused support.
• Coordinate information to support accurate follow-up with third-party partners and service teams.
• Maintain composure, accuracy, and professionalism during high-volume or time-sensitive situations.

• Pay: $20 to $21 per hour.
• Job type:
  Temp-to-hire.
• Location:
  
  West Mifflin, PA.

• Handle steady inbound call volume in a professional call center environment.
• Gather, verify, and document customer and project information accurately.
• Use mapping tools, databases, and internal systems to support service request coordination.
• Communicate clearly with callers, service teams, and third-party partners.
• 1 to 2 years of customer service, call center, client care, or related experience preferred.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Comfortable navigating multiple computer applications while speaking with callers.
• Professional verbal communication skills and a customer-focused approach.
• Ability to remain calm, organized, and solutions-focused in a fast-paced environment.
• Dependable team player with strong follow-through and a willingness to learn.

• Previous experience in a call center, public sector support environment, utilities, infrastructure services, construction coordination, or field service support.
• Experience using mapping tools, CRM systems, ticketing systems, or service request platforms.
• Ability to communicate effectively with homeowners, contractors, engineers, and technical service partners.

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-_Know Your Rights
6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by…