Kennywood - Supervisor; Lights

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose:
Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Kennywood is a National Historic Landmark with over 125 years of experience in fun! Kennywood has an unmatched mix of more than 40 modern attractions and one-of-a-kind classic rides, including eight roller coasters, a Kiddieland with pint-sized thrills for the little ones, and more. Kennywood's rich history spans generations of good times and extends beyond the traditional summer season with popular Halloween and Holiday events.

The Performance Supervisor assists with ensuring that all costumed events are successfully executed to deliver outstanding guest satisfaction. This position focuses on leading and directing team members to provide joyful and realistic character performances that meet the set standards and intent of the event. Duties of this position include, but are not limited to, managing a team of actors and make-up artists, supervising, monitoring, and assisting with various park attractions, as needed.

• Supervise the daily operations of the Performance team and any other assigned departments
• Lead by example, attitude, and as a representation of Kennywood's core values
• Act as an approachable mentor and coach to all assigned team members
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all performance-related positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
• Comply with all federal and state labor laws (e.g. Child Labor laws)
• Assist with team scheduling and timekeeping activities
• All other duties assigned by leadership

• Delight each guest by providing exceptional customer service, conveying a positive and friendly attitude, and engaging with guests in a fun and exciting manner!
• Monitor team members during performance time to ensure that their costumes and make-up is suitable for the event
• Fill in as a swing and/or understudy learning multiple tracks. Work cross-departmentally and with outside vendors. Assisting with choreographer or director.
• Be creative and look for fun opportunities to deliver holiday joy to guests
• Train a team of actors on holiday acting techniques and safety protocols
• Help with any holiday set up & clean up, including inventory, mopping, sweeping, deep cleaning, etc.
• Continuously monitor the event to identify any potential threats or hazards; elevate any issues to the proper park authorities in a timely manner

Ability to read, write, and speak fluent English;
Spanish or other bilingual language skills are a plus.

• Degree in theatre/fine Arts or a related field…