Communications Specialist - STAT MedEvac & Medic Command

UPMC's Center for Emergency Medicine is hiring Full-Time Communications Specialists to support STAT Med Evac’s Communications Center (STATCOM), located in West Mifflin, PA.

We are recruiting Communications Specialist I (non-EMT) and Communications Specialist II (EMT) team members.

New Communications Specialists will start orientation with our UPMC Medical Command. In this role, the Communications Specialist will assist EMS with physician consults, assisting EMS with the transition of their patient from the prehospital setting to the hospital setting with notifications to the receiving hospital to be ready for the patient arrival. This includes using guidelines for the activation of trauma teams, stroke teams, Cath lab activations, and other specialty services.

The Communications Specialist will dispatch our physician response vehicle and have MCI responsibilities.

Following competency validation, the Communications Specialists will start their next orientation as part of our critical care ground and helicopter dispatch. Responsibilities include obtaining the appropriate information for service requests and providing any additional assistance necessary to meet the system's needs. The Communications Specialist functions as a part of the Communications Center and shares responsibility for working cooperatively with all team members.

The Communications Specialist dispatches and communicates with all STAT Med Evac assets, maintains logs and records, and performs other duties as assigned. Supports and upholds the mission, goals, and objectives of the STAT Med Evac system at all times.

• (2) 8-hour and (2) 12-hour shifts
• Days, nights, and weekends required

The Communications Specialist functions as a direct facilitator in processing and executing service requests for the STAT Med Evac system. Responsibilities include obtaining the appropriate information for service requests and providing any additional assistance necessary to meet the system's needs. The Communications Specialist functions as a part of the Communications Center and shares responsibility for working cooperatively with all team members.

The Communications Specialist dispatches and communicates with all STAT Med Evac assets, maintains logs and records, and performs other duties as assigned. Supports and upholds the mission, goals, and objectives, of the STAT Med Evac system at all times.

• Demonstrates skills, competencies, and judgment necessary to respond to requests by phone, radio or other appropriate communications methods. Demonstrates competency in assigning requests for service to the most appropriate patient transport mode (i.e., helicopter, fixed wing or ambulance). Coordinate communications between transport teams, faculty physicians, referring and receiving hospitals. Ensures confidentiality of patient information at all times. Function as a resource for all new STATCom team members and actively participates in the development and training of new staff.
  
  Document and retrieve information / data on computer/network system including interventions, and other pertinent patient care information in a timely manner.
• Collects and promptly processes request information including demographics, medical necessity, and other necessary information.
  
  Participates constructively in the quality improvement program when requested. Demonstrate competency in resident dispatch response procedure and documentation. Demonstrate competency in successful use of attending physician
  
  Adheres to uniform policy and maintains a professional and neat appearance while working and representing STAT Med Evac. Performs all assigned duties, including daily, weekly, monthly, or other duties assigned by the Transport Coordinator,…