Computer Network Support Specialist

Information Management Group (IMG) is seeking a highly motivated Computer Network Support Specialist to join our team in West Mifflin, PA. This on-site position requires a professional who brings strong technical expertise, exceptional attention to detail, and a collaborative approach to problem-solving.

The candidate will be responsible for providing Tier II support, advanced technical support for enterprise IT systems, networks, and end-user computing environments. Responsibilities include troubleshooting and resolving escalated Tier I support issues, diagnosing hardware and software problems, assisting with network connectivity issues, and providing technical guidance to end users. The ideal candidate will have strong problem-solving skills, excellent customer service abilities, and experience supporting secure IT environments.

Requirements

• Clearance: DOD Top Secret or DOE Q
• Bachelor’s Degree and 2+ years of experience in computer network support, Tier II technical support.
• OR
  , Associate’s degree with 4+ years of experience
• OR
  , High School Degree and 6+ years of experience
• CompTIA A+, Sec+, Network +, or similar cert with customer approval
• Active Top Secret or Qsecurity clearance

Preferred Qualifications

• • Excellent customer support experience and soft skills to ensure end-user satisfaction
  • Strong knowledge of the English language and experience performing technical troubleshooting
  • Ability to lead small teams or projects through cross functional coordination/collaboration with other departments
  • Assist key stakeholders in overall project execution and find solutions through creative problem solving
  • Ability to demonstrate proven success with adaptability – willingness to evolve with technology while ensuring data accuracy standards

Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 35 years.

Why Join IMG?

Join a team that has built a reputation for excellence, integrity, and customer commitment. At IMG, you'll have the opportunity to contribute to meaningful government missions while growing your career within a supportive and collaborative environment.

Benefits

IMG offers a comprehensive benefits package, including:

• Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401(k) Retirement Plan with Generous Company Match
• Health Savings Account (HSA)
• Supplemental Benefits
• Paid Time Off and Paid Federal Holidays
• Professional Development and Training Assistance

IMG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.