Parts Specialist

O'Reilly Auto Parts is hiring a Parts Specialist to provide a high level of service to retail and installer customers, support store management, and assist professional customers.

• Follow and promote all company customer service programs such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
• Greet retail and walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and/or installer service specialists in serving professional customers.
• Complete assigned company training relevant to the position.
• Provide excellent phone service by answering calls, looking up parts, quoting prices, recommending premium items, and offering the Low‑Price Guarantee.
• Maintain and secure the cash drawer, accept cash or checks, make accurate change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner according to company policies.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, freight receipt, stocking shelves, fronting and facing, cleaning, etc.
• Prepare and ship returns to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
• Operate brake lathe and store test equipment after receiving training and meeting company requirements.
• Perform in‑store services for customers such as installing wipers, testing and charging batteries, scanning vehicle trouble codes, and replacing headlight capsules.
• Occasionally drive a delivery vehicle to make deliveries, meeting company driving eligibility requirements.
• Perform other assigned duties as needed.

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store simultaneously.

• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish highly desired).

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance with optional flexible spending account.
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O'Reilly Auto Parts is an equal opportunity employer.

The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age, veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by applicable law.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call (800) 471‑7431.