Customer Service Representative

Benefits

• 11 Paid Holidays
• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance

• Full-time.

• This is a remote opportunity that requires the employee to live within a 50-mile driving radius of the Coast Professional office located at 651 Downing Pines Rd West Monroe, LA 71292.

• Ongoing need to fill this role.

• Starting at $16.00 per hour plus $4.57 health and welfare.

• Monday to Friday.

This Customer Service Representative (CSR) works under close supervision and follows specific procedures and detailed instructions in handling incoming and outgoing calls. The CSR will complete all data entry while actively communicating with the customer. Reviews input/output data to verify completeness, accuracy, and conformance to quality standards and specifications. Maintains production records. Classifies and codes data to be entered. Verifies, and identifies and corrects errors.

Tracks documents received and completion dates in a log. Performs clerical and related office tasks as assigned, such as maintaining records of work received and work performed.

• Handling incoming and outgoing calls with patience, tact, and courtesy.
• Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview.
• Escalates calls to supervisor when necessary and appropriate.
• Tracks call-related information for auditing and reporting purposes.
• Provides feedback on call issues related to downtime and/or training issues.
• Contribute positively to a work environment that is flexible, adaptable, and team based.
• Provide, receive, and seek feedback in a positive manner to encourage team building.
• Participate in the development and attainment of team and operational goals.
• Be respectful and courteous.
• Maintain a positive attitude about workloads and expectations.
• Prioritize workloads to ensure timeliness and quality standards are met.

• High school diploma or GED required
• Experience in a call center or customer service environment preferred.

• Knowledge and experience with personal computers in a Microsoft Windows-based environment.
• Must have strong typing and database entry skills.
• Knowledge of call center telephony and technology.
• Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications.
• Must have the ability to be empathetic and patient while on the phone.
• Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided.
• Ability to comply with rules, regulations, and laws.
• Work independently in the absence of immediate supervision.
• Ability to handle and resolve recurring problems.
• Read, write, and speak English fluently.

As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example.

Some of the most important factors in an investigation are the individual’s honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is…