Phone Receptionist

Are you interested in joining a growing ophthalmology practice? Haik Humble Eye Center is seeking an enthusiastic and professional phone receptionist to join our dedicated and patient-focused group of healthcare professionals.

• Promptly answer a high volume of incoming calls in a polite and professional manner
• Act as a liaison between patients and the clinic
• Understand and complete patient requests
• Create new patient accounts and input all relevant information
• Schedule patient appointments appropriately and correctly
• Obtain and input demographic and insurance information
• Ensure calls are positive and patient-focused
• Operate multi‑line phone system and direct/transfer calls to other departments as needed
• Use medical software system to document messages and direct to appropriate personnel
• Use sound judgment and handle calls appropriately
• Make outgoing calls as requested
• Maintain patient confidentiality at all times
• Review and analyze reports daily to ensure accuracy
• Other duties assigned as needed

• Excellent verbal and written communication
• Ability to effectively communicate on the telephone
• Strong computer skills, including use of medical software
• Thrive in a fast‑paced environment
• Superb at multi‑tasking
• Attention to detail
• Strong customer service skills

Location:

West Monroe, LA