Patient Care Coordinator

Busy and growing eye care practice in West Monroe, LA seeks a Patient Care Coordinator with a proved track record of accurate work product in a very fast‑paced environment. The coordinator will greet patients, accurately check them into appointments, update patient information, and provide exceptional customer service to all guests in an attentive, friendly, and efficient manner.

• Greets patients politely, respectfully, and cheerfully, providing clear instructions and directions.
• Checks in all patients and reviews paperwork for accuracy and completion.
• Updates patient demographic information as needed.
• Obtains insurance information and scans paperwork into the computer system.
• Answers patient questions regarding insurance benefits and payments.
• Makes sure patient confidentiality is maintained and adheres to HIPAA guidelines.
• Verifies medical and vision insurance and contacts insurance companies.
• Informs front office manager if patient satisfaction has been compromised.
• Answers the phone, addressing patients’ needs and concerns, scheduling appointments, and answering billing and insurance questions.
• Follows up with a clinical team member if a patient has questions or concerns about treatment.
• Maintains communication with the clinical team to ensure timely patient care.
• Performs other duties as required.

• Hours:
  
  8:00 AM to 5:00 PM Monday‑Friday; ability to work Saturdays if needed.
• Medical office experience preferred, not required.
• Proven record of working in a fast‑paced environment.
• Ability to multi‑task effectively and work with a team; quick thinker.
• Strives for high accuracy under pressure.
• Strong interpersonal skills, verbal and written communication.

Very competitive salary and benefits available to full‑time employees – health insurance, retirement, PTO.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Health Care Provider
• Industry: Medical Practices

Application instructions:
No phone calls will be accepted. You will be notified via email if your resume is chosen for further consideration. Submit your resume online only; please include a resume attachment.