Medical Assistant

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This position functions as a member of the clinical team and involves completing daily clinical operations to ensure smooth day-to-day operations in the SMG physician practice. The Medical Assistant maintains a professional, positive manner when communicating with patients and all customers in person, over the phone, or via email.

• Works closely with providers to assist in delivering world-class care to patients.
• Provides a high level of customer service to all new and existing patients of the practice.
• Rooms patient and prepares the patient for the provider visit.
• Takes vital signs as necessary, including accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates, and enters data accurately into EMR.
• Records patient history, chief complaint, pharmacy information, prescription list, etc. into EMR.
• Obtains required consents and completes required forms as needed for specific visit types.
• Performs in-office testing and EKGs as needed; required to perform controls on certain in-office tests.
• Assists provider with in-office medical procedures.
• Properly labels all specimens, adhering to SMG policy.
• Chaperones providers as required.
• Administers vaccines and medications as ordered by provider, adhering to SMG policies.
• Follows TCM (Transitional Care Management), CCM (Chronic Care Management), and RPM (Remote Patient Monitoring) workflows if active in the practice.
• Stocks rooms and monitors expiration dates of exam room supplies.
• Monitors and logs medication/vaccine refrigerator temperatures.
• Assists with inbound calls by answering, triaging, and routing telephone calls appropriately.
• Follows scheduling rules and directly schedules patient visits in other SMG practices.
• Reviews schedules (clinical pre-visit review) to ensure the provider has necessary documentation; contacts facilities or other practices if documentation is unavailable.
• Schedules patient appointments and appropriate testing as ordered by provider upon check-out or as requested.
• Performs outreach to select patient groups for patient care and quality, then schedules specialty appointments and testing as required.
• Informs manager of clinical supply needs or assists with ordering.
• Obtains prior authorizations and/or insurance referrals as per practice needs.
• Completes assigned clinical buckets in a timely manner.
• Works independently with little supervision.
• Adheres to SMG policies.
• Ensures patient confidentiality with discretion.
• Performs other duties as requested.

• Strong customer service excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred (Athena preferred but not required).
• Experience with Microsoft Office (Word, Excel, Outlook) preferred.

• High School Diploma or equivalent required.
• Education from an approved medical assistant program or equivalent.
• One to three years as a medical assistant preferred.

Please indicate whether you have ever been convicted of a crime, including any misdemeanors and/or DUI/DWI. (Criminal conviction(s) will not automatically exclude you from consideration for employment).