Night Auditor

Overview

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The Night Auditor at the Hilton Garden Inn West Monroe is responsible for the preparation and disposition of all Night Audit work and for front desk operations during the overnight shift (typically 11pm–7am).

• Register guests, make reservations, prepare daily reports, balance transactions, and conduct security walks.
• Initiate and complete the End of Day process.
• Complete the Night Audit checklist for computer procedures daily.
• Balance the day’s work (e.g., miscellaneous revenue, telephone postings, valet/laundry, server and desk agent’s paperwork).
• Prepare and distribute the Daily Flash Report as needed.
• Transfer master or house accounts as necessary.
• Run morning reports according to MCR and Brand procedures.
• Complete any reports as requested by management in a timely manner.
• Provide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
• Maintain proper operation of the telephone switchboard and answer guest inquiries about hotel services, facilities, and hours of operation.
• Establish and maintain good communication and teamwork with fellow associates and other departments.
• Assist with breakfast setup in select hotels and respond to guest requests in a timely and professional manner.
• Maintain confidentiality and security of all guests and hotel information; document guest requests, complaints, or problems and notify the designated department for resolution, with follow-up as needed.
• Be aware of all rates, packages, and special promotions; be familiar with in-house groups and high-demand/restricted dates; take necessary information when taking room reservations and follow rate quoting procedures.
• Be knowledgeable of the front desk computer system; log and deliver packages, mail, and messages; be knowledgeable of the property and amenities, including local area attractions and events.
• Accurately complete check-in and check-out processes; use brand-standard service tools to overcome guest objections and ensure satisfaction.
• Restock front desk area and supplies as required; perform other duties as assigned.

• Positive attitude and willingness to learn.
• Ability to multi-task and be detail oriented.
• Problem-solving ability to effectively deal with internal and external customers.
• Basic English verbal and written communication skills; able to work well in stressful, high-pressure situations.
• Basic math skills; ability to obtain alcohol awareness certification as required by the State.
• Willingness to work a varied schedule including evenings, nights, weekends, and holidays.
• Proficiency in Windows operating systems, company-approved spreadsheets and word processing; ability to communicate information clearly.
• Desire to serve all guests; must meet legal age to serve alcoholic beverages at select properties.

• Experience in a hotel or related field; brand knowledge and experience.

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006; offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR’s portfolio includes premium-branded hotels across 37 states and 106 cities with over 22,000 guestrooms.
• More than 7,000 team members; operates hotels under multiple brands, including Marriott and Hilton.
• Recognized with industry awards for innovation and partnership.

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement & upward mobility
• Health, dental, and vision insurance (available after 30 days for full-time team members)