Pet Trainer, Petsense

This position is responsible for leading our Obedience Training Programs. This includes hands-on training with both customers and their pets to teach basic obedience commands in a class environment.

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Take the initiative to support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise products or services
  • Make it Memorable
• Create a positive, professional, and trusting environment for all valued associates and the customers and pets served.
• Answer phone and schedule obedience classes. Be present in the store and available to discuss our obedience program with all customers.
• Advise obedience customers in the purchase of products appropriate and necessary to attend obedience classes and at-home positive reinforcement training.
• Follow the Petsense obedience training procedures as outlined in the obedience training documents and videos.
• Train the customer and their dogs with patience, consistency, and sensitivity to the customers’ needs and the role they play in training their dog.
• Adhere to customer-specific needs and desires in training their dog.
• Talk to the dog or use other non-physical techniques to keep the dog calm and under control.
• Report all accidents and injuries to the Store Manager promptly.
• Properly and completely fill out required obedience training forms as applicable to the program.
• Observe all safety rules and procedures and adhere to safety standards.
• Adhere to cleanliness standards, including sweeping, vacuuming, and cleaning the areas where customers and their pets are trained.
• Team Members are required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary, every Associate must be able to perform all of the following duties accurately, efficiently, and safely on a regular basis:
  • Operate cash register/computer following cash handling procedures established by Tractor Supply/Petsense Company.
  • Recovery of merchandise.
  • Participate in mandatory freight process.
  • Complete Plan-o-gram procedures (merchandising, sets, and resets).
  • Assemble merchandise.
  • Perform janitorial duties.
  • Execute price changes/markdowns.
  • Assist customers with loading purchases.
  • Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required.
  • Complete all documentation associated with any of the above job duties.
• Team Members may also be required to perform other duties as assigned.

Experience:

Minimum of 1-year experience training pets. Must be comfortable working with dogs. Retail experience and/or pet/live animal knowledge is strongly preferred.

Education:

High school diploma or equivalent. Any suitable combination of education and experience will be considered. Regardless of education level, Associates must be able to read, write, and count accurately.

• Pet/Live Animal, pet food, and pet product knowledge is strongly preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Display compassion with animals and treat them accordingly.
• Exhibit attention to detail.

• Working environment is favorable, generally working inside with moderate noise.
• Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.). Lighting and temperature are adequate.
• Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste.
• Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours.
• Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines.

• This position is non-sedentary.
• It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.
• Ability to read,…