Branch Ambassador - Market

Full Time Branch Ambassador - New Jersey Market

The Reimagined Branch

Experience:

Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. We believe banking should fit our customers’ everyday lives—not the other way around.

As a Branch Ambassador, you will use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You will handle a wide variety of transactions—including check cashing, deposits, transfers and withdrawals—while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.

Our rapidly changing tech and financial environment requires Ambassadors who are adaptable, have a growth mindset, and are customer experience‑obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve. We seek outgoing, passionate people who want to be a part of this reimagined banking experience.

• Friendly and engaging, you connect with customers—helping with technology challenges, casual conversation, or showcasing our services and products.
• You reduce customer financial anxiety by understanding their personal and business needs, and you guide them to the right financial destination.
• You are compliance‑aware—applying audit, security policies, and federal regulations consistently.
• You support customers in all branch areas, from cash handling to service needs, rotating as required.
• You enhance the retail experience with fewer handoffs, acting as the branch expert.
• Curious and eager to learn, you help customers navigate our products, services, and experiences toward their financial goals.
• Digitally savvy, you demonstrate how the physical branch complements our mobile and online experience, using laptops and iPads to educate customers on all banking channels.
• Team‑player—working with an energized banking team and inspiring peers.
• You research and answer customer inquiries to increase retention and engagement, using tools and channels to recommend solutions.
• Prepared to travel between branches in the assigned local area and support the market.

• High School Diploma, GED, or equivalent certification.
• At least 1 year of retail, sales, or customer service experience.
• At least 6 months of cash handling experience.

• Associate’s degree.
• 2+ years of retail, sales, or banking experience.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salary

Jersey City, NJ: $51,542 - $54,600
Newark, NJ: $51,542 - $54,600
Plainfield, NJ: $51,542 - $54,600
West New York, NJ: $51,542 - $54,600

Capital One offers a comprehensive, competitive, and inclusive set of benefits that support your total well‑being. Visit the Capital One Careers website for more information.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable laws. We consider qualified applicants with a criminal history in a manner consistent with applicable laws regarding background inquiries.

If you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or email Recruitin

For technical support or questions about the recruiting process, send an email to

All information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations.

All other publishers and technical support not provided by Capital One may not guarantee third‑party products, services, or educational tools.

Capital One Financial is comprised of several entities; positions posted in Canada, the United Kingdom, or the Philippines correspond to Capital One Canada, Europe, or Philippines Service Corp. (COPSSC) respectively.