Call Center Agent Bilingual; English​/Portuguese

Call Center Agent – Experience Preferred – Bilingual (English/Portuguese)

Join our dynamic team at Nirvana Healthcare Management as a Call Care Navigator in our Client Communication Call Center. We are looking for motivated individuals who are passionate about providing excellent customer service and have a keen interest in healthcare.

• Handle inbound and outbound calls in a professional and courteous manner.
• Assist patients and healthcare providers with inquiries, appointment scheduling, and medical information.
• Take messages for providers.
• Document all interactions and maintain confidentiality of patient information in accordance with HIPAA guidelines.
• Make audit calls.

• High school diploma or equivalent.
• Proven customer service experience in a call center environment, preferably in healthcare.
• Excellent communication skills, both verbal and written.
• Ability to multitask, prioritize, and manage time effectively.
• Bilingual proficiency (English and Portuguese).

• Competitive compensation package.
• Comprehensive benefits including health insurance, retirement plans, and paid time off.
• Supportive work culture focused on professional development and continuing education.
• Opportunity to work in a growing field with a focus on improving patient outcomes.
• Two weeks paid training.
• Uniforms provided.

Job Type: Full‑time
Pay: $17.00 – $20.00 per hour
Expected hours: 37.5 per week
Benefits: 401(k), 401(k) matching, dental insurance, health insurance, life insurance, paid sick time, paid time off, vision insurance

• Monday through Sunday 9am-5pm (rotating weekends). 1 late night shift required weekly.

• Evening shift
• Monday to Friday
• Weekends as needed

• Customer service: 1 year (Preferred)

• Essex County, NJ (Preferred)