Patient Collections Agent- Bilingual; English​/Spanish​/Portuguese

Patient Collections Agent
- Bilingual (English/ Spanish/Portuguese)

We are seeking an experienced Medical Collections Agent to join our on‑site revenue cycle team. The ideal candidate will have a strong understanding of healthcare billing, insurance rules and regulations, and proven experience in medical collections.

• Manage and follow up on outstanding patient balances, including copays, deductibles, coinsurance, self‑pay balances, etc.
• Contact patients via phone, email, text or mail to provide balance information and request payment in a professional, courteous manner.
• Explain patient financial responsibility clearly, including balances due, payment expectations and practice payment policies.
• Set up and monitor payment plans in accordance with practice guidelines.
• Track and enforce IOU (I Owe You) agreements, including follow‑up and escalation when balances remain unpaid.
• Apply payments accurately and timely in the practice management system.
• Maintain detailed and accurate documentation of all patient collection activities and communications.
• Ensure compliance with all applicable federal and state regulations, including HIPAA and fair debt collection standards.
• Identify recurring collection issues or patient trends and elevate concerns to management as appropriate.
• Collaborate with front desk and billing teams to ensure patient balances are communicated and collected consistently.

• Minimum 1 year of experience in patient collections or medical receivables (required).
• Strong understanding of patient financial responsibility in a healthcare setting.
• Familiarity with copays, deductibles, coinsurance, self‑pay balances, and payment plans.
• Experience using medical billing or practice management systems to review balances and post payments.
• Excellent communication, customer service and conflict‑resolution skills.
• Strong organizational skills and attention to detail.
• Ability to work independently, prioritize tasks and manage multiple accounts.
• Professional, empathetic approach when discussing sensitive financial matters with patients.

• Experience in an outpatient or multi‑specialty medical practice.
• Prior experience handling high‑volume patient balance follow‑up.
• Knowledge of front‑desk financial workflows and patient check‑in/check‑out processes.
• Familiarity with written payment agreements.

• Competitive compensation package.
• Comprehensive benefits including health insurance, retirement plans and paid time off.
• Supportive work culture focused on professional development and continuing education.
• Opportunity to work in a growing field with a focus on improving patient outcomes.
• Uniforms provided.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

• Essex County, NJ (Preferred)

• Entry level

• Full‑time

• Accounting/Auditing and Finance

• Hospitals and Health Care

Pay: $19.00 – $20.00 per hour (commensurate with experience)

Expected hours: 37.5 per week