Employee Experience Associate

Company: RWJBarnabas Health

Position: Employee Experience Associate

Job Number:

Category: Human Resources

Status: Full-Time

Shift: Day

Facility: RWJBarnabas Health Corporate Services

Department: HR - NBI

Pay Range: $68,724.00 - $97,073.00 per year

Location: Newark, Newark, NJ 07052

The Employee Experience Associate provides internal and external client service and support to create an outstanding work experience and foster employee engagement. He/she/they will perform a variety of duties to ensure a consistent, efficient experience for all employees.

In addition, he/she/they will be responsible for providing operational and administrative Human Resources support. The Employee Experience Associate plays a vital role in ensuring a best in class culture with emphasis on the overall employee experience.

The Employee Experience Associate carries out administrative responsibilities in some or all of the following functional areas: departmental development, HRIS, employee relations, training, executive administration, onboarding, and employment.

The Employee Experience Associate contributes to the accomplishment of Human Resources practices, goals, and objectives which will provide an employee-oriented, high-performance culture emphasizing empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce.

The Employee Experience Associate helps the larger HR team with the implementation of services, policies, programs and events.

Required:

• Bachelor's degree required; in Human Resources, Business or related field preferred
• 2+ years related administrative experience required
• Ability to provide for the confidential treatment of all communications and records required
• Must be adept at problem‑solving, including being able to identify issues and resolve programs in a timely manner
• Must possess strong interpersonal and customer service skills
• Must be able to communicate clearly, both written and orally, as to communicate with employees, members of the HR team, HR client groups, and in group presentations and meetings
• Must be able to effectively read and interpret information, present numerical data in a resourceful manner, and skillfully gather and analyze information
• Must be able to prioritize and plan work activities to use time efficiently with minimum supervision
• Must be organized, accurate, thorough, and able to monitor work for quality
• Must be dependable, able to follow instructions, respond to direction, and must be open to ongoing coaching and feedback
• Proficiency with MS Office required

Preferred:

• 2-3 years related Human Resources experience in comparable role preferred
• Previous healthcare experience strongly preferred
• Intermediate level skills in Excel with data analytics experience strongly preferred
• Experience with People Soft and applicant tracking systems strongly preferred

• Administrative
  • Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary
  • Act as the initial contact for employee questions and requests submitted in My Service Portal
  • Educate employees on standard policies and procedures as well as RWJBarnabas Health benefits, programs and initiatives
  • Partner with key stakeholders to create, edit and distribute employee communications, including emails, newsletters, and other materials
  • Process incoming and outgoing mail‑internal, Fed Ex, etc.
• Create and distribute documents
  • Serve as lead contact with vendors/administrators
  • Enter employment data into system of record – Alchemy files, corrective actions, etc.
  • Compile reports and spreadsheets and prepare spreadsheets
• Record Maintenance
  • Maintain current HR files and database
  • Maintain records related to grievances, performance reviews, and disciplinary actions
  • Perform file audits to ensure that all required employee documentation is collected and maintained
  • Partner with department Leaders in ensuring employee separations have been processed
  • Complete employment verifications related to unemployment claims, housing, etc.
  • Manage monthly and annual audit processes – e.g., license verification, mandatory annual…