Field Services Analyst III

Req #:
Category: Information Technology and Systems / Clinical Informatics
Status: Full-Time
Shift: Day
Facility: RWJBarnabas Health Corporate Services
Department: IT&S Service Management
Pay Range: $34.93 - $49.34 per hour
Location: 95 Old Short Hills Road, West Orange, NJ 07052

Job Title:

Field Services Analyst III

Location:

SBC Corporation
Department Name: IT&S Service Management
Req #:
Status:
Hourly

Shift: Day
Pay Range: $34.93 - $49.34 per hour

The Field Services Analyst III provides advanced technical support across multiple RWJBarnabas Health locations and serves as an escalation resource for complex endpoint, application, peripheral, AV, and connectivity issues.

This position combines hands‑on field support with technical leadership, project coordination, and IT Asset Management (ITAM). The Field Services Analyst III mentors junior analysts, leads complex troubleshooting and site initiatives, and helps maintain accurate asset lifecycle data within Service Now HAM Pro.

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

• Serving as an escalation point for complex endpoint, application, peripheral, conference room AV, and connectivity issues
• Troubleshooting laptops, PCs, thin clients, Apple devices, printers, scanners, signature pads, payment devices, and Ergotron WOW carts
• Leading wired and wireless connectivity triage and partnering with Network, Telecom, vendors, and other IT teams to resolve complex issues
• Providing advanced technical support across multiple RWJBarnabas Health locations
• Performing and coordinating IMAC, device refreshes, migrations, and multi-user or departmental moves
• Maintaining accurate device and asset lifecycle information within Service Now HAM Pro
• Investigating IT asset discrepancies and supporting inventory reconciliation and corrective actions
• Coaching Field Services team members on troubleshooting, customer service, ITAM processes, ticket quality, and escalation procedures
• Creating and maintaining technical documentation and knowledge materials to improve first‑contact resolution
• Leading site readiness, go‑live support, upgrades, renovations, construction projects, and technology‑related space changes
• Leading or supporting small‑to‑medium technical projects, including planning, scheduling, issue tracking, and stakeholder communication
• Identifying opportunities to improve service delivery, preventative maintenance, workflows, and operational performance

• You are an experienced Field Services or Desktop Support professional who enjoys solving complex technical problems
• You are comfortable serving as the escalation point for high‑impact technical issues
• You have strong endpoint, peripheral, wired, and wireless troubleshooting skills
• You have experience with Service Now, ITSM, ITAM, or HAM Pro
• You enjoy mentoring other technical support professionals without needing formal management responsibility
• You can coordinate multi‑site projects, office moves, device migrations, and go‑live activities
• You communicate effectively with customers, leadership, vendors, Network, Telecom, and other IT teams

• Associate’s degree in Computer Science, Information Systems, Business Administration, or related field; relevant work experience with a high school diploma may be considered in lieu of a degree
• CompTIA A+ certification
• Valid NJ driver’s license, reliable transportation, and ability to…