Founding Patient Experience Coordinator

Join The American Baby Company as a Founding Patient Experience Coordinator and help create a welcoming, organized, and high-touch experience for every patient who enters our West Palm Beach clinic. You will manage check-in and checkout, support scheduling and front-desk workflows, maintain the waiting room and office environment, receive deliveries, track supplies, and help keep daily clinic operations running smoothly. Over time, this role will have the opportunity to grow into fertility education, patient support, and IVF coordination.

We are on a mission to help more people start their families. We’re building a new kind of fertility clinic, designed to make high-quality IVF and egg freezing more affordable, transparent, and modern.

The American Baby Company

West Palm Beach, Florida | Full-time, in person

Target compensation: $20–$24 per hour, commensurate with experience

The American Baby Company is building a new fertility clinic network designed to make high-quality IVF and egg freezing more affordable, transparent, and modern.

Hundreds of thousands of people each year want to start their families but are priced out of the fertility care that could help them. Our mission is to change that by building an exceptional clinical model around efficient workflows, high-performing IVF laboratories, technology-enabled care, and a welcoming patient experience.

We are preparing to open our flagship clinic in West Palm Beach, Florida, with the long-term goal of building a national fertility care network.

We are seeking a Founding Patient Experience Coordinator to become the welcoming face of our first clinic and help ensure that every patient feels cared for from the moment they arrive.

This role is sometimes described as our “Director of First Impressions.” You will own the front-of-house patient experience while helping keep the clinic organized, welcoming, and running smoothly.

Your initial focus will include patient check-in and checkout, reception, scheduling support, maintaining the waiting room, receiving deliveries, monitoring supplies, and helping coordinate daily clinic needs.

Over time, the right person will have an opportunity to develop deeper knowledge of fertility treatment and grow into patient education, fertility coaching, and IVF coordination responsibilities.

This is an ideal role for someone who combines exceptional hospitality with strong organization, follow-through, empathy, and an eagerness to learn.

• Warmly welcome patients and visitors to the clinic
• Manage patient check-in and checkout
• Help create a calm, comfortable, and reassuring waiting-room experience
• Answer incoming calls and route patient questions appropriately
• Assist with appointment scheduling, confirmations, and basic follow-up
• Help patients understand administrative next steps and what to expect during their visit
• Communicate with warmth and discretion during emotionally sensitive moments
• Identify patient needs and make sure the appropriate team member follows up
• Help ensure that every patient interaction reflects our service standards

• Maintain accurate patient demographic, contact, and administrative information
• Collect required forms and help ensure records are complete
• Assist with scanning, uploading, and organizing patient records
• Monitor shared administrative task queues and follow-up items
• Coordinate closely with clinical, laboratory, finance, and operations teams
• Protect patient confidentiality and follow HIPAA requirements