Intake Specialist- Level 1 Bilingual Spanish

New entry level opportunity for a Bilingual Spanish Professional as an Intake Coordinator
- Level 1 for a Top Plaintiff Personal Injury firm. This isa rare opening for a entry level Bilingual Spanish individual that has phone and office skills
. The insurance and PTO benefits at this firm are amazing, and they are willing to train you!

The West Palm Beach office is seeking a service-oriented Intake Coordinator who is empathetic and detail-oriented, possesses excellent listening skills, and is proficient in both English and Spanish. As the first very point of contact for our potential clients, you are responsible for the first impression of our Firm.

• Handle all incoming phone calls from potential clients, referral sources and other teams in the firm involving new potential cases.
• Contact all potential incoming clients via the firm’s website, email and US mail.
• Meet with all potential client walk-ins.
• Follow up with potential clients to schedule appointments/consultations.
• Prepare the potential client’s intake paperwork and input the information in our case management system.
• Ensure that every potential client and referral sources is accurately documented in our case management system in a timely fashion.
• Accurately transcribe intake memos.
• Accurately open new cases in a timely fashion.
• Ensure the Intake Coordinators, Paralegals and Attorneys have established contact with the potential client.
• Proofread documents and prepare correspondence.
• Conduct internet research, as needed.

• High school diploma or GED required.

• One or more years of experience in legal, medical or insurance claims field preferred.
• Experience using Microsoft Office Suite (Word, Excel, etc.) required.

• Knowledge of office practices, procedures, machines, and equipment.
• Knowledge of correct English and Spanish usage, spelling and punctuation.
• Knowledge of the organization and composition of business letters, minutes, reports, charts, and
• numerical and tabular materials.
• Knowledge of the techniques of receiving callers, making appointments, giving information, and explaining instructions and guidelines.
• Knowledge of the organization and maintenance of filing systems related to the work.
• Knowledge of the application of instructions and guidelines to specific problems arising in the
• work area.
• Knowledge of or ability to learn legal terminology and syntax, and of the content, organization,
• and format of legal documents and correspondence.
• Ability to compose correspondence and reports.