Communicator III

Performs specialized shift work receiving emergency calls from the public and dispatching the appropriate emergency vehicle and/or personnel to the scene of the emergency. Responsible for accurate, rapid, and effective receipt and transmission of primarily emergency information over a complex and varied communications system. Provides Basic Life Support (BLS) instructions, including Cardiopulmonary Resuscitation (CPR), to the emergency callers. Uses Computer-Aided Dispatch (CAD) system for geographic research and recordkeeping purposes.

CLOSES NOV 2 2026

QUALIFICATIONS:

This position requires qualified applicants to possess the following:

Graduation from high school or an equivalent recognized certification;
minimum of one (1) year of experience in emergency dispatching AND valid State of Florida Department of Health (DOH) Certification as a 911 Public Safety Telecommunicator
.

NECESSARY SPECIAL REQUIREMENT:
The selected candidate for this position MUST obtain the following certifications within three (3) months of hire:

Emergency Medical Dispatch (EMD)

CPR

Fire Service Communications (FSC)

Teletypewriter (TTY) Text Telephone And

Successful completion of the Palm Beach County Fire Rescue Communicator III Training Program

PREFERRED QUALIFICATIONS:

Preferred qualifications include:

Experience with customer service (handling customer problems/concerns),

Experience using CAD,

Associate’s Degree in Emergency Medical Services, Fire Science, Communications, or related field,

Current EMD/CPR certifications, and

Bi/trilingual (English/Spanish/Creole).