Customer Service Representative West Palm

Customer Service Representative West Palm Beach

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This range is provided by Reimagined Parking. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$17.00/hr - $17.00/hr

Final date to receive applications: 7 January 2026

Department:
Operations - Field(OPS
001)

Employment Type:

Full Time

Location:

L_401 CLEMETIS ST

Reporting To:
Operation Manager

Compensation: $17.00 / hour

Municipality of West Palm Beach

Address: 401 Clematis St West Palm Beach, FL 33401

Position:
Customer Service Representative

Shift Days:
Days Vary

Shift

Hours:

3:00pm - 11:30pm

Hourly Pay: $17.00 Hourly

• Develop sound critical and decision‑making skills necessary to thrive in a fast‑paced environment with back‑to‑back calls while maintaining poise, accuracy, and speed
• Acting as a fast‑moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
• Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information
• Embrace performance‑based call monitoring, recording, and assessment approach to improve communication, timeliness, and overall satisfaction
• Spark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency
• Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data
• Answer inbound emails, phone calls, and faxes within department and individual Service Level and Quality goals. Acts as point of contact for both internal and external monthly parking customers
• Provide comprehensive service and support for Monthly Parking customers, including potential customers, existing customers and stakeholders
• Provide comprehensive branch, lot and account maintenance support
• Respond to customer inquiries ensuring customers receive timely resolution and accurate information
• Demonstrate excellent customer service to assist in retaining Monthly Parking customers
• Ensure all customer account information is updated accurately and notes are entered for every transaction
• Utilize resources such as Online Help, Policy & Procedure manuals, and emails from Supervisors, Management and the Training Department
• Complete and maintain any required paperwork or record keeping methods
• Enter customer payment information for PAP or credit card when received by fax, e‑mail or letter as well as over the phone
• Keep up to date with changes in workflow, policy, and product knowledge
• Provides support and training to new CSR positions
• Keeps accurate records and updates all systems with required information
• Assists other CSR's with trouble shooting for clients
• Processes all work orders and meter out reporting and uploads the required documents to the share drive
• Process hotel voids and enters into wireless system for revenue purposes
• Prepares and costs out supply orders for all attendant locations and then uploads the required information to the share drive
• Prepares all Non‑registered passes for Hotel Macdonald and places them into wireless system for revenue purposes
• Assist with monthly Guest Passes for the Westin Hotel invoicing purposes
• Maintains deliverable calendar to ensure all departments meet external deadlines
• Monitor and maintain the Storefront email, sorting responding and processing all requests that enter through here
• Issue, enter, and track Temporary paper passes as needed
• Answer inbound calls and meet individual Service Level and Quality goals. Acts as first point of contact for both internal and external monthly parking customers
• Provide service for telephone‑based customers for sign‑ups and maintenance of monthly parking accounts
• Provide user support/assistance to customers using the web‑based interface
• Complete all after‑call work required to…