Customer Service Agent

Customer Service Agent

Location:

West Palm Beach, FL, US, 33406

Flexible Work Arrangement:
Onsite

Job Category:
Customer Standards & Services

Career Level:

Graduate / Entry Level

Requisition

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation.

The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

As a Customer Service Agent, you'll be the friendly face passengers and crew rely on throughout their journey at our Jet Aviation FBO (Fixed-Based Operator). From arrival to departure, you'll be the go-to person for service requests, questions, feedback, and consistently delivering seamless, engaging, welcoming, and professional experiences.

Aviation operates on a dynamic schedule—things can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around-the-clock operation and are open to working a flexible schedule to meet the needs of the operation, customers, and crews.

• We formally operate 24 hours daily, 7 days weekly.

The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non-exempt position will be as follows: $18.00-$19.00 hourly which is equivalent to $37,440 - $39,520 annually, plus a performance-based bonus up to 5% of annual salary.

• 1-2 years of experience in an FBO or customer service-related field (hospitality experience preferred).

• High School Diploma/GED or equivalent required.

• Proficient English language and communication skills.

• Ability to remain calm and effective under pressure.

• Strong customer orientation and excellent multi-tasking abilities.

• Flexibility to work shifts and adapt to changing schedules.

• Ability to work in various weather conditions and meet minimum physical requirements.

• Team- oriented mindset with a passion for delivering outstanding service.

• Must obtain an Airport  within 30 days of employment.

• Personal values aligned with Jet Aviation’s core values (Trust, Honesty, Alignment, Transparency).

• Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner

• Resolves customer inquiries and complaints fairly and effectively

• Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships

• Recommends and implements programs to support customer needs

• Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements

• Complies with all relevant airport and Jet Aviation policies, regulations, and laws

• Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

• Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines

Full time employees can enjoy selections from a comprehensive benefit package that fuels your passions both inside and outside of work. You can expect a wide array of financial, insurance, continued education and other employee benefits and perks:

• Financial Perks: Base hourly pay + overtime paid over 40 hours in one week; holiday pay + paid time off (including 3 floating holidays); 401(k) benefits $1 for $1 match up to 6%;
  General Dynamics Employee Discounts.

• Wellness and Health Perks: Multiple Medical, Dental & Vision insurance options for employee only or employee + additional family members; paid sick time;
  Employee Assistance Program;
  Wellness Programs;
  Health Awards

• Performance Perks: Ann…