Client Service Representative

## Client Service Representative Postuler:
Du lundi au jeudi, travaillez sur place avec vos collègues. Les vendredis, choisissez votre lieu de travail, en tenant compte des exigences de vos tâches.:
West Palm Beach, Floride:
Miramar, Floride:
Temps plein:
Publié aujourd'hui:
JR-17897

Faites partie de notre mission! En tant que chef de file mondial dans la création de solutions climatiques confortables, durables et efficaces pour les bâtiments, les habitations et le transport, nous avons la responsabilité de placer la planète au premier plan. Pour nous, chez Trane Technologies, ainsi que par l’entremise de nos entreprises, y compris

Traneet

Thermo King La durabilité n’est pas seulement une façon de faire des affaires—c’est au cœur de notre mission. Osez-vous regarder les défis mondiaux et y voir des possibilités porteuses d’impact? Souhaitez-vous contribuer à bâtir un avenir meilleur? Si vous avez répondu oui, nous vous invitons à envisager de vous joindre à nous pour repousser les limites du possible en faveur d’un monde durable.

Découvrez nosavantagesconçu pour vous permettre de vous épanouir au travail et à la maison.

Nous avançons avec audace.
** Où se trouve le travail :
** Du lundi au jeudi, travaillez sur place avec vos collègues. Les vendredis, choisissez votre lieu de travail, en tenant compte des exigences de vos tâches.
** What's in it for you:
** The Client Service Representative delivers exceptional service and support to our customers by executing the service agreement renewal process, providing quotations and following up on submitted leads.  This role is important to meeting the financial and business goals for the Region’s service business.  Reporting to the Service Leader, this role sits on the sales team and partners closely with the operations team.  

Responsible for contract renewal, scope expansion, improving customer satisfaction and ensuring contractual obligations are being met. Identifies opportunities for growth and sales in assigned customer portfolio and partners with the sales team as required. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes sales work at client’s facilities. Duties include making sales or obtaining order or contracts for services.

This position is based in our West Palm Beach, FL office.  
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* What you will do:

*** Responsible for customer satisfaction, retention, and growth for assigned portfolio mostly consisting of small service agreement customers and house accounts, including the identification and execution of additional service opportunities
* Delivers growth by prospecting for other non-agreement customers; sources may include cold calls, leads linkage, quick quotes, equipment and connectivity reports along with new lead management.
* Responsible for T & M and Quoted Job pull-through opportunities, working with the estimating team on the proposals and delivering proposals to the customer in a time frame to meet their needs.
* Drives the account management process for assigned portfolio, which includes development of customer account profiles, account strategies, service delivery plan, customer budget planning and scheduled customer visits.
* Identifies and communicates issues, business goals and objectives on all assigned accounts.
* Responsible for responding within 24-hours to all customer inquiries and concerns.
* Responsible for reviewing the financial performance of all assigned accounts on a weekly basis and provide a correction plan for poor performing service agreements to include AR follow up.
* Responsible for meeting department growth plans by selling and expanding customer base.
* Responsible for customer assurance regarding equipment up-time and…