Benefits Support Specialist

We are seeking an Employer Shared Responsibility Specialist for a contract opportunity in West Palm Beach, FL. This role is ideal for a detail-oriented professional with experience in customer service, sales, insurance, benefits administration, or regulatory support who enjoys helping clients navigate account setup, reporting, technical questions, and compliance-related inquiries.

As an ESR Specialist, you will serve as a key point of contact for clients and internal partners, supporting Employer Shared Responsibility services related to account administration, analysis and monitoring reports, IRS 6056 tax filings, and related regulatory processes. This opportunity offers a structured Monday through Friday schedule, a collaborative support environment, and the chance to build valuable experience in benefits administration, client service, and compliance-focused business services.

This position is a strong fit for someone who communicates clearly, enjoys solving problems, can research complex information, and takes pride in delivering accurate, professional support. You will work with knowledgeable teams, established processes, and internal systems designed to help clients receive timely, reliable service.

• Respond to incoming client, sales, and operations inquiries by phone and written communication.
• Support client onboarding, account setup, access administration, and ongoing account maintenance.
• Assist clients with questions related to analysis and monitoring reports, IRS 6056 tax filings, and Employer Shared Responsibility regulations.
• Research and resolve issues using internal systems and external regulatory resources.
• Maintain accurate documentation of client communications, inquiries, actions taken, and resolutions.
• Participate in product support activities, training sessions, testing, and process improvement efforts as needed.

• Pay: $20.00 per hour.
• Schedule:
  
  Monday through Friday, 9:00 AM to 6:00 PM.
• Location:
  
  West Palm Beach, FL.
• Job Type: Contract/Temporary.
• Contract Duration:
  December 7, 2026 to April 30, 2027.

• Support Employer Shared Responsibility client services, including account setup, administration, and inquiry resolution.
• Assist clients with reporting questions, tax filing support, regulatory inquiries, and technical product support.
• Research client issues using internal systems, documentation, and external regulatory resources.
• Maintain accurate records while meeting service-level expectations and supporting client satisfaction.
• Bachelor’s degree in Business preferred.
• At least 2 years of experience in customer service, sales, insurance, benefits administration, or a related field.
• Equivalent combinations of education and experience will be considered.
• Strong written and verbal communication skills.
• Excellent customer service, problem-solving, and follow-up abilities.
• Ability to research information, interpret data, and provide accurate guidance.
• Strong attention to detail, organization, and documentation skills.
• Ability to manage multiple priorities in a fast-paced, client-focused environment.
• Comfortable learning new systems, processes, products, and regulatory requirements.
• Experience using business systems such as Salesforce, internal CRM tools, knowledge bases, or case management platforms is helpful.

• Experience with health and benefits administration, insurance services, compliance support, payroll services, or tax reporting processes.
• Familiarity with Employer Shared Responsibility provisions, IRS 6056 reporting, ACA-related processes, or regulatory client support.
• Experience working with Salesforce or similar customer relationship management systems.
• Prior experience…