Customer Service Specialist

Must be based in South Florida (Juno Beach)

Up to $33/hr

Looking to hire right away!

• Bachelor's degree in Education, Instructional Design, or related field preferred
• 3-5 years of Customer Service Experience
• Experience in training design and development, preferably in a technical or utility environment
• Proficiency with eLearning authoring tools (e.g., Articulate, Rise, Canva)

• SAP experience strongly preferred

Insight Global is looking for a Training Analyst to support the design, development, and delivery of comprehensive training programs for SAP implementations impacting back office operations. This role plays a critical part in ensuring employees are equipped with the knowledge and skills needed to successfully adopt new systems and processes, while capturing and documenting key workflows to support sustainability and ongoing reference.

• Support the design, development, and delivery of training materials for SAP items impacting back office users
• Collaborate with Subject Matter Experts (SMEs) to ensure training content is accurate, comprehensive, and aligned with operational needs
• Collaborate in the development of multiple training modalities including eLearning modules, videos, simulations, job aids, and instructor‑led training materials
• Facilitate instructor‑led and/or virtual‑led training sessions for back office end‑users impacted by SAP implementations
• Support process documentation to capture workflows and system procedures

• Partner closely with SMEs and business stakeholders to gather requirements and validate training approaches
• Work alongside internal training team members to ensure consistency and quality across all training deliverables

Mid‑Senior level

Full‑time

Customer Service and Training

Services for Renewable Energy

• Medical insurance
• Vision insurance
• 401(k)