Success Coach

In support of the university’s mission and objectives, the Success Coach proactively engages with an assigned group of students, serving as a primary point of contact throughout their education journey. This role provides individualized support and guidance, helping students navigate the university systems, policies, and processes; connects them with campus resources; and assists in identifying and overcoming barriers to success. Through proactive outreach and support, the Success Coach promotes student engagement, retention, and progress toward degree completion.

• Serves as the first and main point of contact for an assigned group of students, connecting with them and finding meaningful ways to support and encourage them.
• Proactively contacts students by phone, email, and text, providing encouragement, insights and tips, and nudges as needed.
• Meets with each student regularly to track progress, assisting them with planning to meet their academic goals and answering their questions about the university’s structure and processes.
• Assists each student in developing a success plan and realistic goals that will contribute to academic and personal achievement; develops relationships that foster developmental conversations; motivates students to achieve their educational goals.
• Advocates for and connects students with relevant campus resources (e.g., Academic Resources, Accessibility Resources, Counseling, Career Development).
• Proactively communicates with each student on course completion, issues related to enrollment, and degree completion.
• Gathers feedback on stumbling blocks students are experiencing and reports them to the Director on a regular basis.
• Maintains contact with deferred and withdrawn students.
• Follows up with recent graduates to prompt them to complete the National Association of Colleges and Employers (NACE) First Destination survey.
• Assists students with course schedule planning for the upcoming semester, demonstrating how to use the technology tools available to them (ex. Navigate, Stellic, etc.).
• Alerts students of account holds and assists them to clear holds as needed.
• Assists students with timely completion of the Enrollment Checklist each semester. Follows up with students and parents until the Enrollment Checklist is complete.
• Coaches students thinking of stopping out of PBA and assists students desiring to stay to overcome obstacles preventing them from persisting.
• Registers new students and online learners in their courses according to their degree plan, updating the plan on a regular basis and tracking their progress to graduation.
• Calls, emails, and texts students who have stopped out, encouraging them to return to complete their degrees.
• Checks in with assigned student group during break periods to ensure they remain on track and assist them with issues that have arisen that may prevent them from returning.

• Consistently responds to student inquiries within a reasonable timeframe as determined by leadership.
• Documents interactions with students in Navigate 360.
• Keeps the team and supervisor informed daily of activities, problems, emergencies, and occurrences in assigned areas of responsibility.
• Attends and participates in Student Engagement meetings.
• Maintains up-to-date knowledge of university policies, academic programs, and support services to provide accurate guidance to students.
• Attends regular meetings, training sessions, and professional development opportunities to stay informed about best practices in student success coaching.
• Other duties as assigned.

Bachelor's degree in education, counseling, psychology, or other related field, required.

1+ years of experience in higher education areas such as,…