Success Coach

SUMMARYIn support of the university’s mission and objectives, the Success Coach proactively engages with an assigned group of students, serving as a primary point of contact throughout their education journey. This role provides individualized support and guidance, helping students navigate the university systems, policies, and processes; connects them with campus resources; and assists in identifying and overcoming barriers to success.

Through proactive outreach and support, the Success Coach promotes student engagement, retention, and progress toward degree completion.

Coaching & Support Serves as the first and main point of contact for an assigned group of students, connecting with them and finding meaningful ways to support and encourage them.

Proactively contacts students by phone, email, and text, providing encouragement, insights and tips, and nudges as needed.

Meets with each student regularly to track progress, assisting them with planning to meet their academic goals and answering their questions about the university’s structure and processes.

Assists each student in developing a success plan and realistic goals that will contribute to academic and personal achievement; develops relationships that foster developmental conversations; motivates students to achieve their educational goals.

Advocates for and connects students with relevant campus resources (e.g., Academic Resources, Accessibility Resources, Counseling, Career Development).Proactively communicates with each student on course completion, issues related to enrollment, and degree completion.

Gathers feedback on stumbling blocks students are experiencing and reports them to the Director on a regular basis.

Maintains contact with deferred and withdrawn students.

Follows up with recent graduates to prompt them to complete the National Association of Colleges and Employers (NACE) First Destination survey.

Re-enrollment Initiatives Assists students with course schedule planning for the upcoming semester, demonstrating how to use the technology tools available to them (ex. Navigate, Stellic, etc.).Alerts students of account holds and assists them to clear holds as needed.

Assists students with timely completion of the Enrollment Checklist each semester. Follows up with students and parents until the Enrollment Checklist is complete.

Coaches students thinking of stopping out of PBA and assists students desiring to stay to overcome obstacles preventing them from persisting.

Registers new students and online learners in their courses according to their degree plan, updating the plan on a regular basis and tracking their progress to graduation.

Calls, emails, and texts students who have stopped out, encouraging them to return to complete their degrees.

Checks in with assigned student group during break periods to ensure they remain on track and assist them with issues that have arisen that may prevent them from returning.

Administrative Consistently responds to student inquiries within a reasonable timeframe as determined by leadership.

Documents interactions with students in Navigate 360.Keeps the team and supervisor informed daily of activities, problems, emergencies, and occurrences in assigned areas of responsibility.

Attends and participates in Student Engagement meetings.

Maintains up-to-date knowledge of university policies, academic programs, and support services to provide accurate guidance to students.

Attends regular meetings, training sessions, and professional development opportunities to stay informed about best practices in student success coaching.

Other duties as assigned.

EDUCATION Bachelor's degree in education, counseling, psychology, or other related field, required.

EXPERIENCE:

1+ years of experience in higher education…