Customer Support Manager, WPB GTF MRO; On-Site

Position: Customer Support Manager, WPB GTF MRO (On-Site)
** Date Posted:
**** Country:
** United States of America
*
* Location:

** PW109:
West Palm Beach 17900 Beeline Highway, West Palm Beach, FL, 33410 USA
** Position Role Type:
** Onsite
* * U.S. Citizen, U.S. Person, or Immigration Status Requirements:
** U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
** Security Clearance:
** None/Not Required Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it.
** So, calling all curious.
** Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up.  
*
* What You Will Do:

** This position is in the Engineering department of the West Palm Beach GTF MRO Engine Center.  The position will act as the primary interface with Operations for the overhaul and repair of GTF Engines for Customer Support Engineering.
This position will also be responsible for collaboration with Power Plant Engineers, GTF Network Operations, Operations Gate leads, and Fleet Management organizations.  A wide variety of daily tasks are to be supported within the following categories:  
*
* Key Responsibilities:

*** Technical data review, interpretation, and authoring
* Interface with internal Power Plant Engineering team to assure process & product integrity
* Support for authoring technical dispositions for engine hardware approvals & support
* Participate in lean manufacturing initiatives that support continuous process improvement
* Coordination with engine fleet management programs
* Product team technical presentations and cross organization communication
* Technical support of Support Equipment and its relationship to engine hardware
* Develop proficiency and expertise in Customer Support Engineering (CSE) processes.  
** Qualifications You Must Have
*** Advanced Degree and 7+ years of Operations, Supply Chain, Materials Management, Engineering, Manufacturing, Aerospace, Aftermarket or Aviation Maintenance experience;
** OR
* * Bachelor’s degree and 10+ relevant industry experience;
** OR
* * Associate’s degree and 12+ years of relevant industry experience.  
** Qualifications We Prefer
*** Advanced degree in STEM, Engineering, Supply Chain, or Project Management.
* Airframe & Powerplant (A&P) licensed or aviation maintenance experience.
* Aftermarket Aerospace and Overhaul and Repair (MRO) industry experience.
* Experience with disassembly, assembly and test (DAT) process and quality standards, ideally within a turbofan engine environment.
* Experience manufacturing operations, production planning and forecasting.
* Familiarity with airline engine maintenance costs, contracts, and financial details.
* Working knowledge of Pratt & Whitney shop practices, quality standards, processes and procedures.
* Understanding of Lean Manufacturing principles, and continuous improvement tools (CORE/ACE/Six Sigma, QCPC and RCCA).
* Ability to read and interpret technical data, blueprints, and engineering drawings.
* Organizational, project management and statistical analysis skills. PMP certification a plus.
* Experience using Microsoft Office, SAP, MRP materials management, and Smartsheets.
* Ability to work and effectively communicate with all levels of management, shop personnel and customers.  
** What’s My Role Type:
** In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.
** This role is:**
* ** Onsite:
** Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential…