Train Attendant- West Palm

Position: Train Attendant- West Palm Beach

West Palm Beach station, 501 Evernia St, West Palm Beach, Florida, United States of America

Job Description

Posted Friday, November 21, 2025 at 5:00 AM

Your Purpose

As a Train Attendant, you will be an integral part of the Onboard Service team, playing a crucial role in ensuring a safe and enjoyable experience for our premium G uests.

If you’re a people-person looking for a role where you’ll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity!

Your Role [Essential Functions] Guest Services

• Assist G uests in locating their seats and escort them as appropriate . Provide assistance with G uest baggage as needed.
• Provide F ood & B everage service to G uests throughout the train, using strategic selling techniques.
• Have complete knowledge of all F&B menu offerings.
• Prepare and serve hot and cold beverages and snacks adhering to Company standards; ensure G uests are satisfied with their selections and engage in friendly conversation throughout.
• Serve alcoholic beverages adhering to Company established standards, including visually checking and verifying proper identification.
• Assist in handling , diffusing, and solving escalated G uest concerns in an open, friendly, professional, and confident manner.
• Pay close attention to G uests with special needs, G uests with children, or G uests with heavy luggage , and assist as needed .
• Ensure that all possible assistance and information is provided to G uests during periods of service disruption.

Communication and Coordination

• Assist the Onboard team in using designated communication systems to confirm the train is ready for departure and arrival.
• Maintain communication with the O nboard team on the train and leadership throughout the shift as needed.
• Deliver public address announcements according to standard, providing friendly journey information and a positive message to G uests.
• Ensure that all possible assistance and information is provided to G uests during periods of service disruption.
• Work with Ancillary t eam and leadership to coordinate and maintain marketing efforts within onboard events.
• Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed.

Safety and Compliance

• Ensure that all Onboard activities are carried out safely and to Brightline’s standards of quality.
• Report safety concerns to the Onboard Supervisor immediately .
• Follow Company protocols to manage any unscheduled or emergency situations as trained.
• Inspect service support areas to ensure adherence to Company sanitation requirements.

Inventory and Financial Management

• Process credit card transactions for purchases via a mobile Point of Sale device.
• Receive and inspect all F&B carts with T rain and C ommissary A ttendants to ensure all products are consistent with our opening inventory for the designated shift.
• Monitor onboard offerings and inventory levels and advise the Onboard Supervisor on needed items.

Training and Reporting

• Assist in training newly hired Train Attendants on Brightline’s steps of service and safety standards.

Maintenance and Cleanliness

• Provide light cleaning and resetting of the train at station turn-around and final terminals.

Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the teammate for this job . Duties, responsibilities, and activities may change at any time with or without notice.

Managerial Responsibility :
None

Experience & Qualifications

Required

Education and Experience:

High School Diploma or GED required , some college or vocational training preferred.

Minimum of six ( 6 ) months ’ experience in guest service, sales, or food & beverage service.

Must be able and willing to work any shift , as well as on weekends and holidays based on operational needs and train schedules as necessary.

Knowledge Skills & Abilities

• Knowledge of safety protocols and the ability to report concerns promptly.
• Understanding of foodborne illness prevention and…