Train Attendant - Temporary Seasonal

West Palm Beach station, 501 Evernia St, West Palm Beach, Florida, United States of America

Posted Monday, December 22, 2025 at 5:00 AM

Your Purpose :

As a Seasonal
Train Attendant , you will be an integral part of the Onboard Service team, playing a crucial role in ensuring a safe and enjoyable experience for our premium G uests.

If you’re a people-person looking for a role where you’ll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity!

Pay Rate $20.00 an hour plus tips

Your Role [ Essential Functions ] :

Guest Services

Assist G uests in locating their seats and escort them as appropriate . Provide assistance with G uest baggage as needed.

Provide F ood & B everage service to G uests throughout the train, using strategic selling techniques.

Have complete knowledge of all F&B menu offerings.

Prepare and serve hot and cold beverages and snacks adhering to Company standards; ensure G uests are satisfied with their selections and engage in friendly conversation throughout.

Serve alcoholic beverages adhering to Company established standards, including visually checking and verifying proper identification.

Assist in handling , diffusing, and solving escalated G uest concerns in an open, friendly, professional, and confident manner.

Pay close attention to G uests with special needs, G uests with children, or G uests with heavy luggage , and assist as needed .

Ensure that all possible assistance and information is provided to G uests during periods of service disruption.

Communication and Coordination

Assist the Onboard team in using designated communication systems to confirm the train is ready for departure and arrival.

Maintain communication with the O nboard team on the train and leadership throughout the shift as needed.

Deliver public address announcements according to standard, providing friendly journey information and a positive message to G uests.

Ensure that all possible assistance and information is provided to G uests during periods of service disruption.

Work with Ancillary t eam and leadership to coordinate and maintain marketing efforts within onboard events.

Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed.

Safety and Compliance

Ensure that all Onboard activities are carried out safely and to Brightline’s standards of quality.

Report safety concerns to the Onboard Supervisor immediately .

Follow Company protocols to manage any unscheduled or emergency situations as trained.

Inspect service support areas to ensure adherence to Company sanitation requirements.

Inventory and Financial Management

Process credit card transactions for purchases via a mobile Point of Sale device.

Receive and inspect all F&B carts with T rain and C ommissary A ttendants to ensure all products are consistent with our opening inventory for the designated shift.

Monitor onboard offerings and inventory levels and advise the Onboard Supervisor on needed items.

Training and Reporting

Assist in training newly hired Train Attendants on Brightline’s steps of service and safety standards.

Maintenance and Cleanliness

Provide light cleaning and resetting of the train at station turn-around and final terminals.

Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the teammate for this job . Duties, responsibilities, and activities may change at any time with or without notice.

Managerial Responsibility :

None

Experience & Qualifications

Required

Education and Experience:

High School Diploma or GED required , some college or vocational training preferred.

Minimum of six ( 6 ) months ’ experience in guest service, sales, or food & beverage service.

Must be able and willing to work any shift , as well as on weekends and holidays based on operational needs and train schedules as necessary.

Knowledge Skills & Abilities :

Knowledge of safety protocols and the ability to report concerns promptly.

Underst…