Service Dispatcher

SERVICE DISPATCHER at Grieco Nissan of Delray Beach

Duties include assisting customers on the phone and through email, as well as assisting with the administrative needs and operations of the Service Department. Qualified candidates will have strong organizational skills with the ability to communicate with our customers and team in a positive manner. This is a high volume, fast‑paced position where the ideal candidate will be accustomed to working in high pressure jobs.

• Recording vendor and sublet invoices, categorizing them to appropriate repair order or cost category
• Receiving parts inventory and stocking parts
• Assisting customers on the phone and through email with their service needs
• Writing repair orders, scheduling service appointments, billing and electronic filing
• Communicating with customers on the status of their repair or service, including ready to pick up

• Ability to work in a fast‑paced team environment is essential
• Strong interpersonal and communication skills
• General understanding and interest in automotive dealership operations
• Ability to understand what customers are looking for and communicate effectively with them
• Excellent time management and organizational skills to keep up with a demanding schedule
• Experience in customer‑facing administrative roles with high attention to detail and organization

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Paid Time Off
• Paid Group Term Life Insurance
• Supplemental Personal Accident Insurance

• 8‑hour shift
• Weekend availability

• Must maintain a valid in‑state driver’s license and be considered insurable with the dealership’s insurance policy

• Sit and/or stand interchangeably throughout the day
• Sit and/or stand for long periods
• Use hands, fingers and arms continually, frequently and throughout the day
• Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day
• Pick up, lift and carry items that may exceed 50 pounds
• Operate and drive vehicles or equipment in a safe manner
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions