Guest Services Associate - CACTI Park Palm

Guest Services Associate - CACTI Park of the Palm Beaches

Join to apply for the Guest Services Associate - CACTI Park of the Palm Beaches role at Houston Astros.

Department:
Stadium Operations
Supervisor:
Coordinator, Operations & Events
Classification:
Part-time/Non-exempt (Seasonal)

As a frontline representative, you will assist guests by offering directions and sharing information. Your job is to keep our fans safe while maintaining a fun and friendly atmosphere, delivering enjoyable experiences with the best entertainment value available.

• Help CACTI Park of the Palm Beaches stay “game-ready” by fulfilling your assigned game day duties (this includes reporting any issues to your supervisor).
• Greet fans with a great smile and a helpful attitude.
• Advise management of all activities that would be deemed of interest, importance and/or concern regarding property or any activity on or around The Ballpark of the Palm Beaches.
• Receive and quickly act upon requests or complaints from guests; refer serious problems to supervisory staff.
• Retain an extensive knowledge of the teams, facility layout, seating sections, key venue attractions, key team and venue personnel identity, and emergency activity procedures.
• Enforce venue, team and league rules, regulations and policies.
• Provide immediate assistance to and emergency notification of guests in the event of an accident or injury.
• Aid guests in need of wheelchair valet to their seat location.
• Assist with delivery of daily post assignments to gameday usher staff and radio sign out.
• Able to follow directions and work well within team setting.
• Assist and be a resource to all fans.
• Be alert to potential hazards in the ballpark, such as foul balls and report any incidents.
• Stay up to date on safety and security for all that enter the ballpark.
• Able to take initiative and/or work in a team setting.
• Ability to work irregular/extended hours, including nights, weekends and holidays as needed.
• Perform other duties as assigned.

• Experience in a hospitality or entertainment environment is preferred.
• A passion for working with and helping people.
• Ability to maintain a positive attitude while handling difficult situations.
• Must be reliable and exhibit commitment to meeting both the work schedule and job requirements.

This job operates in a stadium setting. The noise level is usually moderate but can be loud within the stadium environment. Employee must be alert at all times due to the threat of bats, balls, and other objects that may be present and active.

Ability to work in a high activity and heavily crowded outdoor professional sports venue in all weather extremes for extended periods of time. Position may require walking long distances and/or climbing up/downstairs or ladders. May be required to stoop, kneel, crouch to lift/move/carry items weighing up to 20 lbs. on occasion.

This is a part-time/seasonal position. Ability to work a flexible schedule, including extended hours, evenings, weekends and holidays.

No travel is expected for this position.

Duty, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EOE/M/F/Vet/Disability