State Veterans' Service Officer

Select how often (in days) to receive an alert:

The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:866948

Working Title:

STATE VETERANS' SERVICE OFFICER -

7305 N Military Trail

West Palm Beach, FL -

Excellent retirement package and optional deferred compensation plan. Health, vision, dental, disability, and other supplemental insurance available at reasonable premium rates. Paid vacation and sick leave. Nine (9) paid holidays and personal day. Tuition waiver available for State Universities and Community Colleges (up to 6 credits per semester). Education and employment history must be verifiable. Please attach any credentials you claim (degrees, certifications, etc.)

to your application.

MINIMUM QUALIFICATIONS:

An employee in this class must have served as a member of the Armed Forces of the United States; and must have been separated from such service under honorable conditions.

A DD-214, Member Copy #4, MUST accompany your application.

In addition, the following is required:

• Must have the ability and willingness to deal effectively and professionally at all times with diverse individuals.
• Must have a valid Florida driver's license.
• Effective team Player.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Strong organization skills and ability to multi-task.
• Successful completion of a Level 2 Background Screening and due diligence process.

PREFERRED QUALIFICATIONS:

Preference will be given to candidates with the following knowledge, skills and abilities, as listed on their employment application / resume.

• Three (3) years’ employment experience as a Veterans Claims Examiner or comparable title / experience counseling and handling veterans' affairs.
• Proficiency in Microsoft Office Suite:
  Word, Excel, and Outlook.
• Proficiency in web-based applications and specialized internet research.

POSITION

DESCRIPTION:

The incumbent will be assigned to the Bureau of Field Services, West Palm Beach, VAHCS and Ardie R Copas State Veterans' Nursing Home. The primary responsibility of the incumbents in the positions allocated to this class is to perform administrative and professional duties required to work within the medical clinic and vet center as needed, interviewing veterans and family members, preparing and submitting claims for benefits to the U.S. Department of Veterans Affairs.

This task will be accomplished using established policies and procedures to ensure that all phases of assigned duties are covered.

To advocate with purpose and passion for Florida veterans and link them to superior services, benefits and support. Meet, interview, counsel, using VA Data system sand obtain information in order to prepare and submit claims for any and all federal and state benefits that each client may be entitled to. Assist in preparing and perfecting” appeals”, provide representation at fee basis, hardship eligibility hearings, request for waivers of federal entitlements, military discharge review hearings or Regional Office VA hearings as required.

Review and interpret VA laws, rules and regulations affecting veteran’s entitlements in applying for federal and state veterans’ benefits. Respond to telephonic or written inquiries from citizens, veterans, dependents, Post, Chapter, County, and State Veterans Service officers with accurate and complete information. Provide accurate and current information relative to problems with the administration of benefits with the local agency of jurisdiction, process daily incoming mail and correspondence.

Complete forms and documents utilizing the Department's Systems. This includes entering all clients’ information into the computer database.

Assist all accredited organizations, state, county or others in obtaining medical information necessary to support claims for benefits. Maintain rapport and liaison with VA outpatient staff regarding case development and treatment to support claims processing and advocacy issues. Confer with clinic, service center and medical center staff as required. Safeguard and protect all private medical information and claims information…