Chief Operating Officer

Reports to: Chief Executive Officer, Scriptful RX

Location: West Palm Beach, In Office (Executive role with significant travel)

Scope: National, Multi-Facility 50 State Pharmacy Operations

Scriptful RX is the national pharmacy platform of The Wellness Group (TWG), a vertically integrated health and wellness organization building a connected ecosystem across virtual care, pharmacy, care management, technology, personalized therapeutics, and consumer health.

Scriptful RX is being built to operate pharmacy infrastructure at national scale, supporting patients, healthcare providers, telehealth companies, consumer healthcare brands, and other partners across the United States.

Our model combines pharmacy operations, technology, clinical integration, logistics, and large-scale prescription fulfillment into a single platform designed for speed, reliability, quality, and scalability.

As part of The Wellness Group, Scriptful RX operates within a broader ecosystem designed to connect the healthcare journey, from prescribing, pharmacy fulfillment, ongoing care, and wellness.

Scriptful RX is seeking an exceptional Chief Operating Officer to lead and scale operations across our growing network of wholly owned pharmacy facilities throughout the United States.

Reporting directly to the CEO of Scriptful RX, the COO will have executive responsibility for the operational performance of the organization and its pharmacy facilities.

This is not a traditional single-site pharmacy operations position.

We are looking for an experienced operator capable of building and managing a national multi location pharmacy footprint
—standardizing processes across facilities, developing leadership teams, increasing capacity, implementing technology and automation, maintaining rigorous quality standards, and creating the infrastructure required to support significant growth.

The COO will translate the CEO's strategy into execution across the organization.

Lead day-to-day operations across Scriptful RX's network of pharmacy and fulfillment facilities throughout the United States.

Create a unified operating model so that every Scriptful RX facility operates according to consistent standards for quality, productivity, safety, service, reporting, and accountability.

Establish clear operating rhythms, KPIs, dashboards, and management systems across the organization.

Develop the organizational structure required to manage a rapidly expanding multi-state and multi-facility operation.

Provide executive oversight to facility leaders and operational teams across the country.

Establish appropriate regional and facility-level leadership structures while maintaining centralized accountability.

Ensure each facility has appropriate staffing, processes, equipment, systems, inventory, and leadership to meet its operating targets.

Build systems that allow the CEO and executive leadership team to understand the performance, capacity, risks, and constraints of the entire pharmacy network in real time.

Develop the operational infrastructure required to support substantial increases in prescription volume.

Identify bottlenecks before they constrain growth and develop plans to eliminate them.

Build Scriptful RX so that operational capacity stays ahead of commercial demand.

Develop a culture of continuous improvement throughout Scriptful RX.

Implement disciplined operating methodologies and measurable performance standards across all facilities.

Drive improvements in prescription turnaround time, fulfillment accuracy, labor efficiency, inventory management, shipping performance, patient experience, and overall cost structure.

Standardize best practices across the organization rather than allowing facilities to operate independently.

Partner closely with pharmacy leadership, Pharmacists-in-Charge, legal, compliance, quality, and clinical teams to ensure Scriptful RX operates to rigorous standards.

Ensure operational processes support compliance with applicable federal and state pharmacy requirements, controlled substance requirements where applicable, privacy requirements, accreditation standards, and internal quality systems.

Create a culture where patient safety and quality are never sacrificed for speed or growth.

Work closely with technology and pharmacy leadership to build a highly…