Mental Health Clinic Practice Manager

This is not a traditional desk-based clinic manager position. Health Haven is seeking an ambitious, resourceful and highly accountable leader who wants to improve patient care, build effective systems and grow with an expanding mental-health organization.

We value initiative, compassion, tenacity, resilience, integrity, organization and personal ownership. The right person notices operational gaps, communicates directly, develops solutions, follows through and remains accountable until the desired outcome is achieved.

Please do not apply if you are looking only for a routine position with narrowly defined responsibilities or are uncomfortable being held accountable for measurable results. This role requires a go-getter who will engage directly with patients, providers, staff, referral partners and organizational leadership. Strong performance and measurable impact can create opportunities for increasing responsibility as Health Haven grows.

Health Haven is seeking a hands-on Multi-Site Mental Health Clinic Practice Manager to oversee the daily performance, patient experience and operational growth of our outpatient mental-health clinics. The Clinic Practice Manager will coordinate multiple locations, improve provider and staff productivity, support revenue-cycle performance, monitor documentation completion, strengthen patient retention and develop community referral relationships.

• Oversee daily operations across multiple Health Haven locations and maintain consistent workflows, service standards and accountability.
• Conduct regular site visits and remain accessible to providers, staff and patients.
• Ensure clinics open on time, are appropriately staffed and operate efficiently.
• Monitor scheduling, registration, intake, insurance verification, authorizations, clinical support and checkout processes.
• Identify performance differences among locations and implement corrective action when needed.
• Create and maintain standard operating procedures and organized systems for responsibilities, deadlines, barriers and completed actions.
• Prepare locations for internal reviews, payer audits, licensing inspections and other operational requirements.
• Coordinate facility, technology, supply, staffing and patient-flow needs and promptly escal

• Promote a welcoming, compassionate and respectful environment for patients and families.
• Interact directly with patients to understand their experience and address service concerns.
• Build rapport with patients who may be anxious, distressed, frustrated or experiencing symptoms related to mental illness.
• Train and support staff in effective communication with mental-health patients and families.
• Ensure complaints and concerns are acknowledged promptly, investigated appropriately and resolved whenever possible.
• Monitor patient satisfaction, complaints, retention and continuity of care.
• Improve communication regarding appointments, medication-related follow-ups, referrals and ongoing treatment.
• Help patients navigate operational barriers without providing clinical advice outside the manager's qualifications.
• Protect confidentiality, professional boundaries, patient dignity, privacy and quality of care.

• Develop constructive working relationships with psychiatrists, nurse practitioners, therapists, medical assistants and support staff.
• Conduct regular provider check-ins to identify scheduling, staffing, documentation and workflow barriers.
• Help providers maintain appropriate and productive schedules without compromising clinical quality.
• Monitor schedule utilization, completed encounters, cancellations, no-shows and available appointment capacity.
• Ensure patients are scheduled according to clinical instructions and organizational standards and coordinate timely follow-up when closer monitoring is requested.
• Support provider onboarding and understanding of clinic workflows, documentation expectations and performance standards.
• Address operational performance concerns directly and professionally, recognize strong performance and establish improvement plans when needed.
• Promote open communication between providers, front-office staff, clinical support staff and leadership.

• Optimize provider schedules to improve access, continuity, retention and appropriate visit volume.
• Monitor open appointments and establish processes to fill cancellations promptly.
• Reduce…