Mental Health Clinic Practice Manager

At Health Haven and Health Synergy Clinical Research, we are building a modern and integrated model of psychiatric care that combines high-quality outpatient treatment, interventional psychiatry, and industry-sponsored pharmaceutical clinical research. Our mission is to provide compassionate, evidence-based mental health care while advancing psychiatric treatment through ethical clinical research and innovative therapeutic approaches. With continued expansion across Florida, we offer opportunities to grow within a collaborative, high-performing environment focused on clinical excellence, innovation, operational efficiency, and exceptional patient experiences.

We are committed to helping our employees thrive professionally while working alongside a multidisciplinary team dedicated to outstanding care and operational excellence.

You are a hands-on healthcare leader who thrives in a high-volume, fast-paced environment and takes personal ownership of clinic performance. You combine operational discipline, analytical thinking, and staff accountability with genuine compassion for patients experiencing mental health challenges. You identify problems before they escalated, build effective systems, communicate directly, and follow through on measurable goals. You are comfortable working across multiple locations, partnering with providers, improving patient access, and strengthening revenue-cycle performance.

You are resourceful, resilient, organized, and motivated by the opportunity to help build a growing mental health organization.

The Mental Health Clinic Practice Manager oversees daily clinic operations, patient experience, staff performance, and growth across Health Haven’s outpatient locations. This hands-on leadership role focuses on patient access, provider productivity, documentation, revenue-cycle performance, retention, and referral development while maintaining safe, compassionate care. The manager is also responsible for ensuring clinics remain clean, organized, well-stocked, and welcoming. The ideal candidate is proactive, resourceful, and accountable, with the ability to build strong relationships, improve workflows, solve problems, and deliver measurable results while supporting clinical excellence and organizational growth.

• Clinical-Research Referral Coordination:
  Coordinate appropriate referrals to Health Synergy Clinical Research, educate staff on approved referral procedures, protect patient privacy, and ensure research participation remains voluntary and separate from routine treatment decisions.
• Community Outreach and Referral Development:
  Build relationships with hospitals, medical practices, behavioral health programs, and community organizations. Conduct outreach, track referral conversion, and collaborate with marketing to increase appropriate patient referrals.
• Documentation and Quality Monitoring:
  Monitor timely, accurate, and complete clinical documentation, coordinate resolution of deficiencies, and implement workflow improvements while maintaining documentation integrity and compliance.
• Multi-Site Clinic Operations:
  Oversee daily operations across locations, including staffing, patient flow, scheduling, supplies, office cleanliness, and facility readiness. Standardize workflows, maintain organized systems, and address operational or compliance concerns promptly.
• Patient Experience and Retention:
  Maintain a welcoming, compassionate environment, address patient concerns, monitor satisfaction and retention, and coordinate follow-up to support access and continuity of care while protecting privacy and patient dignity.
• Provider Engagement and Performance:
  Build strong provider relationships, monitor productivity and documentation, resolve workflow barriers, support onboarding, and address performance concerns while prioritizing clinical quality and appropriate care.
• Revenue-Cycle Performance:
  Partner with billing, credentialing, and finance teams to improve insurance verification, authorizations, claim resolution, and accounts receivable while reducing preventable denials and maintaining accurate, ethical billing.
• Scheduling and Patient Access:
  Optimize provider schedules, fill cancellations, reduce preventable no-shows, monitor appointment utilization, and coordinate patient follow-up while ensuring scheduling practices support clinical needs and safe care.
• Staff Leadership and Accountability:
  Supervise, coach, and develop designated clinic staff, establish clear…