General Manager

General Manager –
MHG Hotels

Join to apply for the General Manager role at MHG Hotels.

$76,520.00/yr – $90,294.00/yr

As the General Manager, you and your team will create a welcoming, comfortable environment for every guest, from arrival to departure. You will lead and inspire each team member to deliver an exceptional guest experience, ensuring that every guest knows the hotel genuinely cares about their stay, thereby cultivating lifelong customers.

• Employee Referral Program
• Bonus Program
• Merit Increase
• Paid Vacation
• Flex Days
• 401k with Employer Contribution
• Medical, Dental, Vision
• Life Insurance
• Long-term/Short-term Disability
• Accident Insurance
• Critical Illness Insurance

• Being a Brand, Guest, and Associate Champion
• Exhibiting a high level of integrity
• Driving results

• Be responsible for all aspects of hotel operations, day‑to‑day staff management, and guests.
• Ensure compliance with SOPs, policies, procedures, and service standards.
• Handle guest complaints and oversee service recovery processes.
• Manage budget and ensure revenue and guest satisfaction goals are met.
• Make decisions that serve the best interests of the hotel and ownership company.
• Develop short‑ and long‑term strategic goals for performance improvement.
• Understand P&L statements and implement impactful strategies.
• Meet all report deadlines daily, weekly, and at month end.
• Collaborate closely with the VP of Revenue Management and the VP of Sales to maximize room yield and hotel revenue.
• Oversee and manage all departments and work closely with department heads daily.
• Be responsible for occupational health, fire, and life safety.
• Use interpersonal and communication skills to lead, influence, and encourage others.
• Advocate sound financial/business decisions to achieve goals and maximize revenue and profitability.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Serve as a role model to demonstrate appropriate behaviors.
• Strive to improve service performance.
• Communicate clear and consistent messages regarding processes throughout all departments.
• Develop specific goals and plans to prioritize, organize, and meet the expectations of customers daily.
• Identify developmental needs of others and coach, mentor, or otherwise help improve their knowledge and skills.

• A professional demeanor, warm and welcoming personality, and ability to connect with others quickly and actively.
• Genuine care and compassion, with a desire to understand others.
• Natural instincts and insight for finding the best solution to unclear situations, issues, and problems.
• Ability to drive revenue, profitability, and guest satisfaction.
• Confidence and trust building, with clear and timely communication.
• Comfortable conversing with individuals from diverse backgrounds and at all organizational levels.
• Direct yet tactful communication style suitable for various audiences.
• Availability to work days, nights, weekends, and holidays; must maintain a clean professional appearance.
• Will perform other reasonable job duties as requested by the Vice President of Operations.
• Hotel management experience required; hospitality degree preferred.

Required to stand, walk, and sit for extended periods during shifts. Needs the ability to read and visually verify information in a variety of formats (e.g., small print, computer). Must be able to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand‑eye coordination. Ability to move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.

MHG Hotels LLC seeks to attract and retain a high‑performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.

For individuals with a disability who need assistance completing the application, please call 317‑356‑4000 extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to  with “Applicant Accommodation” included in the subject line. This phone number and email are only for those individuals who would like to request an accommodation to apply for a job.

Director

Full‑time

Management and Manufacturing

Hospitality