Guest Service Agent

Job Description - Guest Service Agent (F/T) (HOT0C59X)

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel, contributing to outstanding guest service and financial profitability.

Hilton West Palm Beach, 600 Okeechobee Blvd, West Palm Beach 33401

• Access to your pay when you need it through Daily Pay
• Career growth & development
• The Go Hilton travel discount program
• Competitive wellness benefits
• Team Member Resource Groups
• Recognition and rewards programs
• And so much more

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of their room or has a bell person accompany them.
• Assist guests with check-out, ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate thorough knowledge of hotel information, including room categories, rates, packages, promotions, local area, and general product knowledge, and answer guest questions and inquiries.
• Use up‑selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests, resolving issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

• Hospitality – We're passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We're leaders in our industry and in our communities.
• Teamwork – We're team players in everything we do.
• Ownership – We're the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Guest Services, Operations, and Front Office