Hotel Desk Clerk

Overview

As a Hotel Desk Clerk, you help guests feel at home with a pristine lobby, a warm welcome, and efficient check-in. Your care for the guest experience drives excellence and repeat business.

• Incentives
• Employee Referral Program
• Paid Time Off
• Paid Vacation (Full-Time)
• Merit Increase
• 401k with Employer Contribution (Full-Time)
• Medical, Dental, Vision (Full-Time)
• Life Insurance (Full-Time)
• Long-term/Short-term Disability (Full-Time)
• Accident (Full-Time)
• Critical Illness (Full-Time)
• Cross-training Opportunities
• Hotel Room Discounts

• Organize, confirm, and process guest check-ins and check-outs; adapt for changes and verify guest identity
• Respond to and resolve guest requests
• Secure payments, verify and adjust billing as needed
• Provide guests with room and hotel information, directions, amenities, and local interests
• Run daily reports and communicate updates to the next shift’s staff
• Complete cashiering and closing reports; count the bank at the end of each shift securely
• Accept and record wake-up calls and route to the appropriate department
• Maintain confidentiality of all guest and proprietary information
• Communicate emergencies, lost items, or theft to proper staff and/or authorities
• Report maintenance problems, accidents, and safety hazards
• Keep contingency lists for emergencies and convey necessary messages
• Protect company assets
• Comply with all quality assurance expectations

• A professional demeanor
• A warm and welcoming personality with the ability to engage easily and connect with others
• Genuine care and compassion; ability to understand others
• Ability to build confidence and trust; communicate the right message timely
• Comfort interfacing with individuals from diverse backgrounds and at all organizational levels
• Direct yet tactful communication; clear, professional language; proper telephone etiquette
• Situational awareness of unduly people on premises
• Clean, professional appearance
• Ability to perform other reasonable job duties as requested by Supervisors

The role requires standing for long periods, reading and visually verifying information, and handling objects of varying size and weight. Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.

• Flexible shifts available
• Morning/Evening/Night
• Weekends
• Full-Time/Part-Time

MHG Hotels LLC seeks to attract and retain a diverse workforce; we are an equal opportunity employer and do not discriminate on disability, veteran status, or any other protected basis. If you need assistance completing the online application, call  extension 203 or email  with “Applicant Accommodation” in the subject line.

• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Administrative
• Industries:
  Hospitality

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