Pier Agent - Margaritaville At Sea Cruise

Overview

Join to apply for the Pier Agent - Margaritaville At Sea Cruise role at SMS International Shore Operations

Interviews will be held on Thursday, July 11 from 10 AM to 2 PM at 1 East 11th St, Riviera Beach FL 33404 (2nd floor of Cruise Terminal).

• Meet and greet guests cordially, responding to their inquiries in a knowledgeable and pleasant manner as well as assisting and directing debarkation and embarkation of guests.
• Selling cruise packages and earning commission.
• Monitor the flow of traffic in the luggage area, including U.S. Customs and Border Protection (CBP) areas.
• Guide the flow of traffic throughout the terminal, including secure areas, walkways, check-in areas, gangways and elevators/escalators and direct guests accordingly.
• Answer general questions in an accurate and pleasant manner and provide pertinent information regarding boarding and sailing; take the initiative to assist guests.
• Escort guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation.
• Escort and monitor guests pending boarding status or requiring additional documentation.
• Gather data for embarkation processes including registration flow and timetables; report findings to management, as established.
• Assist guests with locating luggage and completing lost luggage forms when necessary.
• Review and verify validity of all travel documents presented by guests for check-in.
• Input guest travel information using the registration system and check in each guest upon arrival; ensure information is accurately processed and/or paperwork is completed.
• Provide guests with stateroom keys and pertinent boarding information according to department manual and training.
• Prepare the terminal and check-in area by organizing required furniture, equipment, manifests and other related materials; clear and organize workstations daily and submit relevant paperwork to appropriate personnel.
• Performs other job related duties as assigned.

• Education:
  
  High School Diploma or equivalent.
• Experience:
  
  Minimum of one-year experience in a customer service/logistics environment, preferably in the travel industry. Sales experience is strongly preferred.
• Knowledge, Skills & Abilities:
  Must have open availability, rotating schedule every other day; ability to communicate in English; knowledge of or ability to learn practical computer skills to register guests and navigate screens; good organizational and customer service skills; ability to work in a fast-paced environment in front of large groups; available on weekends, after hours, and on short notice as requested by management.

• Frequent standing, walking, lifting, pushing and pulling for up to 6 hour increments on average.
• Ability to safely maneuver wheelchairs; pushing and pulling guests on wheelchairs through terminal areas and ramps.
• Physically transfer or assist passengers in/out of wheelchairs, weight approximately 100-300 lbs.
• Stooping, kneeling, bending, crouching, lifting or carrying.
• Indoor/outdoor work environment at piers and terminal locations under varying weather conditions.
• Flexible hours ranging from 5:00am – 4:00pm or until ships depart; includes weekdays, weekends and holidays in various ports as assigned.
• Must be able to perform essential functions with or without reasonable accommodation.

• Entry level

• Part-time

• Sales and Business Development

• Hospitality

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