Train Attendant; Part Time - WPB

Position: Train Attendant (Part Time) - WPB

West Palm Beach station, 501 Evernia St, West Palm Beach, Florida, United States of America

Job Description

Posted Monday, November 3, 2025 at 5:00 AM

Company:
At Brightline, we believe in creating meaningful connections through exceptional experiences. We’re creating a brighter way to get there by making travel more convenient, more sustainable, and more hospitable every day. If you’re optimistic, forward‑thinking, and interested in shaping the future of travel with us, we’d love to hear from you.

Your Purpose :

As a Train Attendant, you will be an integral part of the Onboard Service team, playing a crucial role in ensuring a safe and enjoyable experience for our premium guests.

If you’re a people‑person looking for a role where you’ll empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity!

Essential Functions Guest Services

• Assist guests in locating their seats and escort them as appropriate; provide with guest baggage as needed.
• Provide food & beverage service to guests throughout the train, using strategic selling techniques.
• Have complete knowledge of all F&B menu offerings.
• Prepare and serve hot and cold beverages and snacks adhering to company standards; ensure guests are satisfied with their selections and engage in friendly conversation throughout.
• Serve alcoholic beverages adhering to company established standards, including visually checking and verifying proper identification.
• Assist in handling, diffusing, and solving escalated guest concerns in an open, friendly, professional, and manner.
• Pay close attention to guests with special needs, guests with children, or guests with heavy luggage, and assist as needed.
• Ensure that all possible assistance and information is provided to guests during periods of service disruption.

Communication and Coordination

• Assist the onboard team in using designated communication systems to confirm the train is ready for departure and arrival.
• Maintain communication with the onboard team on the train and leadership throughout the shift as needed.
• Deliver public address announcements according to standard, providing friendly journey information and a positive message to guests.
• Work with ancillary team and leadership to coordinate and maintain marketing efforts within onboard events.
• Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed.

Safety and Compliance

• Ensure that all onboard activities are carried out safely and to Brightline’s standards of quality.
• Report safety concerns to the Onboard Supervisor immediately.
• Follow company protocols to manage any unscheduled or emergency situations as trained.
• Inspect service support areas to ensure adherence to company sanitation requirements.

Inventory and Financial Management

• Process credit card transactions for purchases via a mobile point‑of‑sale device.
• Receive and inspect all F&B carts with train and commissary attendants to ensure all products are consistent with our opening inventory for the designated shift.
• Monitor onboard offerings and inventory levels and advise the Onboard Supervisor about needed items.

Training and Reporting

• Assist in training newly hired train attendants on Brightline’s steps of service and safety standards.

Maintenance and Cleanliness

• Provide light cleaning and resetting of the train at station turn‑around and final terminals.

Managerial Responsibility :

None

Experience & Qualifications

• High school diploma or GED required; some college or vocational training preferred.
• Minimum of six (6) months’ experience in guest service, sales, or food & beverage service.
• Must be able and willing to work any shift, as well as on weekends and holidays based on operational needs and train schedules as necessary.

Knowledge, Skills & Abilities

• Knowledge of safety protocols and the ability to report concerns promptly.
• Understanding of food‑borne illness prevention and health regulations.
• Proven ability to effectively interact with guests, management, and teammates under pressure.
• Proficient in…